First Line Support Technician
Toca Social, United Kingdom

TOCA SOCIAL

TOCA Social is the world's first dining and entertainment experience with a football twist, and it’s set to change the game! Our first venue opened in 2021 in The O2, London and we are also set to open in Birmingham, London Westfield and Mexico in 2024!

At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive being in an energetic and fun environment you’ll quickly fall in love with our concept!

Why work with us at TOCA Social?

You’ll have full access to our TOCA Treats, which includes (but is not limited to!):

• Competitive Salary
• Complimentary TOCA games!
• Huge discounts on our Famp;B
• Free meal whilst on shift
• Local retail amp; hospitality discounts!
• Teammate Assistance Programme with access to free counselling sessions
• Cycle 2 Work Scheme
• Full and Part Time roles available
• Great progression opportunities as we expand!

Requirements

The role of a First Line Support Technician is essential to the smooth running of the venue and creation of quality guest experiences! You are responsible for bringing together multiple elements of our guests' journey together to deliver memorable experiences!

What we are looking for:

• A punctual and reliable individual with a great attitude and work ethic!
• A quick learner with the ability to work under pressure in a fast paced environment
• Passionate about delivering on high quality technology
• Experience advantageous in some or several of the following areas: AV, Mechanical maintenance, Mechatronic systems, networking systems and computer vision
• Working knowledge of IT operating systems, specifically Linux environments
• Must be available to work evenings and weekends.

• Start up experience in the hospitality industry or similar

Key Responsibilities:

With a can-do attitude, we’ll provide you with the tools and training you need to be a Hospitality Champion which involves:

• Maintain smooth back of house technology operations
• Provide regular maintenance checks for Box Systems across the venue
• Delivering on SOPs on a daily basis
• Using the ticketing system to report, track and resolve requests
• Collaborating with the wider venue team to resolve ad hoc box issues
• Proving clear and concise communication to teammates to minimise disruption to guests.

We’re passionate about training and developing all our teammates to support their career progression and help them become legends! So you may receive training within other departments to support the venue as and when necessary.

So, If you think you have what it takes, apply now!

Job Rewards and Benefits