TOCA SOCIAL
TOCA Social is the world's first dining and entertainment experience with a football twist, and it’s set to change the game! Our first venue opened in 2021 in The O2, London and we are also set to open in Birmingham, London Westfield and Mexico in 2024!
At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive being in an energetic and fun environment you’ll quickly fall in love with our concept!
Why work with us at TOCA Social?
You’ll have full access to our TOCA Treats, which includes (but is not limited to!):
- Competitive Salary
- Complimentary TOCA games!
- Huge discounts on our Famp;B
- Free meal whilst on shift
- Local retail amp; hospitality discounts!
- Teammate Assistance Programme with access to free counselling sessions
- Cycle 2 Work Scheme
- Full and Part Time roles available
- Great progression opportunities as we expand!
The Technical Maintenance and Support Supervisor role is vital in delivering successful teammate and guest experiences in the world's first interactive dining and football venue.
Requirements
What we are looking for:
- A self-starter and highly focused individual
- Eager to grow with the business and keen to get stuck in
- A creative and enthusiastic mindset
- Ability to work under pressure and at pace, overcoming challenges with a positive attitude
- An excellent communicator who can be reactive and proactive!
- Experienced leading a team
We can't live without:
- Strong organisational and administrative skills
- Ability to diagnose and troubleshoot basic technical issues
- Experience using hand tools
- Experience with machinery maintenance
- Ability to provide step-by-step technical help, both written and verbal
- Microsoft Office/Google Suite experience
- Experience using ticketing software such as Freshservice or similar
- Experience with technical documentation
- 2 years minimum of experience in a Technical Support and/or Maintenance role
- Available to work evenings and weekends.
What we would love you to have, but is not a dealbreaker:
- Proven work experience in technical support roles
- Good understanding of AV/IT systems
- Electro-mechanical knowledge
- Experience Linux based Operating systems
- Experience in Networking (firewalls, routers, switches, VPN, wireless)
- A punctual and reliable individual with a great attitude and work ethic!
- A quick learner with the ability to work under pressure in a fast paced environment
- Passionate about delivering on high quality technology
- Experience in several of the following areas: AV/IT, Mechanical maintenance, Mechatronic systems EPOS, multi redundant networking systems and computer vision
- Working knowledge of operating systems, specifically Linux environments
Key Responsibilities:
- Supervising first line venue support team
- Using and organising the team to use the ticketing system to log, work and resolve requests
- Organising and administering machinery maintenance
- Provide initial on-site and remote troubleshooting of problems with systems
- Proactively liaise with teammates within the Tech team, Engineers and Leaders to ensure accurate, relevant and timely communication is maintained at all times
- Support teammates with IT/AV, mechanical, electronic and/or other systems issues
- Managing maintenance tasks and scheduling technicians
- Organise and motivate a team to effectively prioritise tasks within tight schedules and a dynamically paced environment, handle matters promptly, escalate complex issues when necessary, and provide support for ad hoc projects and tasks.
- Delivering on SOPs on a daily basis.
So, If you think you have what it takes, apply now!