Role: Customer Success Associate
Location: Home-based
Salary: 28k-32k, plus equity.
About us
Vestd is the UK’s original share scheme platform for startups, scaleups and SMEs. Our mission is to encourage founders to use equity as a lever for business growth.
We are an innovative, fast-growing fintech startup with big ambitions, and our team is on a mission to increase equity inclusion.
Requirements
The role
The Customer Success Team is obsessive about delivering first class customer service, this is what makes our company stand out and is at the heart of Vestd’s mission to make equity more accessible. Our client base is predominantly C-Suite executives and founders and our dedicated team are experts in nurturing and guiding customers through this highly complex process, so an appetite and aptitude to learn is essential in this role.
You will fit in here with your keenness to truly understand the product itself and how it can work for the customer, as well as being driven to help them succeed in using it to the fullest.
Vestd has a strong team ethos and really works hard to keep levels of collaboration high not only with your initial team but across the company too, you can expect lots of exciting exposure to seeing how a company grows.
This particular role will be focused within either the Support or Onboarding Teams, where your previous skills and experience along with interests will help decide that. You will be confident at working with a ticketing system and taking ownership of customer enquiries and requirements from beginning to end, and managing your personal workload. You will also adapt well to change in a dynamic fast paced environment
Responsibilities
The core skills we are looking for are as follows, with bonus points on offer to help you really stand out from the pack:
Essential
Bonus points
Benefits
What you can expect
Vestd is a fast-growing, ambitious and progressive startup. We are a diverse team with a strong work ethic and plenty of hunger to win.
Customers love our innovative product and the support that they receive, which makes working here very rewarding.
You’ll learn a huge amount from people who have decades of combined experience building successful businesses.
Our team works remotely, so you will have a lot of flexibility in terms of where, when and how you work. What matters most is your contribution. We will give you as much support as you need along the way, though you should have a strong desire for autonomy, which is one of our company values.
Why work for Vestd?
Your work will make a huge impact and your voice will be heard. Here are the award-winning benefits you can look forward to as one of our folk: