Customer Service Facilities Assistant
Lifestory Group, United Kingdom
Job Description
- Salary: 26,000 per annum, plus annual bonus scheme amp; enhanced benefits package
- Location: Lichfield
- Hours: Full time 35 hours per week, Monday to Friday 09:00 - 16:30
We are Lifestory, a vibrant, dynamic business who are proud to design, build, and create beautiful high-quality homes with a focus on independent later living for the over 60's.
It's a great time to join us as we continue to build on our success through 2023 and beyond and we are looking for a Lifehost to join us working across our stunning Lichfield based developments; Chapter House and Lichfield Bonds.
About the role
Internally we call our Customer Service amp; Facilities Assistants 'Lifehosts' as it's a varied role that will includes a mixture of face to face customer service as well as ensuring we are fully compliant with everything relating to the health amp; safety of our development. There is no such thing as a typical day as a Lifehost but you could get involved with some or all of the following:
- General customer service and being the point of contact for our owners and tenants
- Regular checks including fire alarm testing, water flushing and emergency light testing
- Working alongside our internal teams including Sales, Development and Completions
- Facilitation of external contractors
- Ensuring that the Health amp; Safety requirements of each development are met
- Help with the move in process with our customers to ensure they have a great start within our developments
- Organise events and activities for our customers, creating a wonderful community
- Build lasting relationships with our homeowners and their families
You’ll be our ‘person on the ground’. The one who makes sure everything is ready for move-in day, ensures an effective maintenance service is provided, keeps the records and the events diary up to date and lets us know what’s happening.
Building a strong community for our homeowners and tenants is an integral part of what we offer so you'll be involved in organising social events and a strong local knowledge will be an advantage.
About you
We are looking for an intuitive personable person whose flexible approach, warmth, and insight enables them to build relationships with all of our owners in the development. You’ll be used to talking to people and using your instinct to go the extra mile. You will use a variety of internal systems and reporting tools so strong IT skills are essential.
- Professional and highly organised
- Proactive approach and can-do attitude
- In-person customer service experience
- Excellent communication skills
- Ability to use initiative and work independently
- Strong IT skills - knowledge of Google Workspace is advantage
- Experience of facilities/property ideally with a knowledge of health amp; safety
Please note this position is subject to an enhanced DBS check.
Our benefits amp; rewards
This is a permanent, full time role offering a basic salary of 26,000 per annum as well as an enhanced package which includes:
- Enhanced annual leave
- Healthshield cash plan
- Virtual GP
- Contributory pension scheme with additional employer contribution,
- Holiday buying
- Discounts portal, GymFlex, Cycle2Work scheme and paid volunteering days
- Refer a friend scheme and access to internal opportunities
If you are looking for a varied, rewarding role and have the skills and experience we are looking for then apply today, we'd love to hear from you!
As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and we do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.