About us:
We are a global independent full service Social Media agency who is transforming the way in which brands approach social. Our 260+ team look after some of the world’s largest brands (Visa, Sony Playstation, Dr Pepper, Nissan) and are always seeking ways to make social better. We pride ourselves on our ability to enable brands to emotionally connect with their audience and be culturally relevant. We believe that social is central to building successful brands and achieving strong marketing results which is why we are building teams that blend brand, creative, innovation, data and social expertise.
To complete our team we are seeking a new Head of SocialMedia Management to help take things to the next level and be part of the exciting journey ahead.
This is a remote role with access to co-working spaces in London. The candidate will need to be able to travel to meet clients in person.
Is this you?
You will be obsessed with all things social and have a passion for building brands in this space.
You will have proven experience of leading and building expert social management teams.
You will be restless in your passion for enabling brands to tap into culture and connect with their audience through social.
Latest platform developments and trends excite you and you are always seeking to be ahead of what is happening next.
You have experience of working with influencers and working with creators.
Sound like you? We’d love to talk to you about this position!
What You’ll Do
You will be leading our pan-European Social Media Management team, to be the absolute best in Europe. You will work across a portfolio of clients for all areas of social; covering both existing and emerging platforms, and working from strategy through to implementation and optimisation
You and your team will manage and own the platforms for our clients. Working alongside our creative, strategy and data teams, you will ensure that we deliver best in class social campaigns, content, engagement, reporting while spotting trends and opportunities for our clients to jump on.
- Work with the agency leadership team and key strategic partners to define the agency's Social vision and product offering including (but not limited to) paid, organic, influencer. Helping to define these commercially and operationally
- Provide overall vision and direction to Social (and Community) Management teams to foster a high-performing team culture, pushing for excellence in all areas of social management - strategy, development, deployment, engagement, reporting and optimisation
- You will oversee the day-to-day social management team who are looking after all social platforms for multiple brands and act as point of escalation/primary contact for client/team issues.
- Partner with the Strategic and Creative Leadership within the agency to ensure constant optimisation across outputs to keep our approach evolving and innovating
- Assess and educate clients on their readiness for Social and Influencer requirements
- Help build and implement Social and Influencer strategies for clients, from the simple to the complex
- Advise and guide clients on the best way to combine organic (platform portfolio, content strategy, creative ideation) and paid social (budget allocations, messaging, channels) to achieve their objectives optimally
- Participate/Lead new business pitches and be the representative of Social and Influencer where relevant, demonstrating specialist expertise and outstanding creative potential
- Help to develop and implement best practice processes and procedures for social management including, but not limited to - content development, scheduling, monitoring, playbooks, knowledge bases, crisis responses, FAQs, etc
- Provide expert training sessions for our clients to inspire and help improve their inhouse offering
Requirements
- Thorough experience (at least 2 years) managing Social Management teams, ideally with Pan-European, complex clients
- Breadth of experience working with clients of different sizes, maturity and sector
- You live and breathe the social world; with a thorough understanding/knowledge of established platforms (Facebook, Instagram, Twitter/X, TikTok YouTube, Pinterest, Snapchat) and passion/enthusiasm for emerging and niche ones (Discord, Telegram, Reddit, Twitch)
- Proven understanding of all social management capabilities from strategic insight development and social listening through creative content development, deployment, engagement and optimisation
- Great presentation skills with a very thorough understanding of how to demonstrate the value of social to ‘Director’ and ‘Hea