UX Designer
Bionic Services Ltd, United Kingdom
Job Description
At Bionic, we want to make it radically easier for business owners to sort their business essentials. By using world-class human service, smart technology, and data, our tech-enabled experts help match business owners with the best deals for their energy, connectivity, insurance amp; finance.
We’re growing rapidly, and we’re now looking for talented people to join our expanding Product team, who are creating the next generation of money saving services for British businesses.
The role
We’re looking for a passionately customer-focussed User Experience Designer who will be responsible for designing products and services which will deliver our strategy to become the number one destination for businesses looking for smart and simple ways to save money on all their business essentials.
What you can expect from us:
- A collaborative, energetic and fast-paced work environment
- Managers who are invested in your development and growth
- Access to the best tools and resources to do your job
- The opportunity to shape and be part of a new team building genuinely new and exciting products to help customers save money.
- A culture of learning by doing, and a team that supports testing and learning as the path to successful product development.
What we’re looking for:
- A collaborative approach to user experience design that engages the wider team and drive products and people forward for high output success.
- Intellectual curiosity, and the ability to interpret data and instigate research to identify new opportunities to improve user experiences
- The ability to put the customer at the heart of your decision making
- Persuasive speaking, influencing and presentation skills
- Ability to facilitate workshops, design sprints and other collaborative sessions to engage your colleagues and solve customer problems
Essential Skills:
- A strong user focus to deliver great products that customers love and compelling services that will deliver our strategic goals
- Collaborates with key stakeholders to identify opportunities, hypotheses or questions and hypotheses to ensure our work delivers value to the business and to customers
- Experience of working in customer-orientated user experience design projects, and the tools necessary to produce that work (Sketch/Figma)
- Developing and documenting ideas, flows, designs, and propositions to engage with our customers
- Experience in planning, running, analysing, and reporting on user research sessions, then using this information to recommend practical and achievable changes
- Experience of validating hypotheses through user-testing
- Strong strategic problem solving, analytical / critical thinking skills
- Experience of working with Tech and Commercial stakeholders
- Experience and knowledge of A/B and multivariate testing processes
- Experience of information architecture, user journey mapping, conversion rate optimisation etc.
- Knowledge of Lean UX, Lean start-up and Design Thinking
Desirable skills:
- Knowledge and awareness of how to build web pages using HTML and CSS
- Familiarity with persuasion, emotion amp; trust psychology, and cognitive biases
About Bionic Group
Bionic has over 700 people working across three office locations and four businesses; Bionic - London, Bionic Outbound Luton, Think Business Loans Chelmsford, and Smart Field based agents.
We have a high energy work environment wherever the location; you can feel the passion the moment you walk through our door! Our work environments are packed with amazing people and energy, hubs of collaboration, creativity and fun! We’re one team, we get stuck in, we roll our sleeves up and we care about helping each other out wherever we can. We set the highest standards and show up every day to be the best version of ourselves.
Working at Bionic means provides you many opportunities to advance your career, with incredible progression, recognition, and reward.
Benefits
We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks.
Enhance your health amp; wellbeing
- Private healthcare cover
- Employee Assistance Programme, including a virtual GP service, priority physio amp; talking therapies
- Eyecare scheme
Taking time away from work
- 25 days annual leave plus the 8 UK bank holidays, increasing with tenure
- 1 paid family/religious day of leave per year - following successful probation period
- 1 paid charity volunteering day per year
- Option to buy/sell up to an additional 3 days leave per year
Family matters: for the special moments
- Enhanced materni