TOCA Social is the world's first dining and entertainment experience with a football twist, and it’s set to change the game! Our first venue opened in 2021 in The O2, London and we are set to open in Birmingham, London Westfield and Mexico in 2024!
At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive being in an energetic and fun environment you’ll quickly fall in love with our concept!
Why work with us at TOCA Social?
You’ll have full access to our TOCA Treats, which includes (but is not limited to!):
- Competitive salary
- Complimentary TOCA games!
- Huge discounts on our Famp;B
- Free meal whilst on shift
- Local retail amp; hospitality discounts!
- Teammate Assistance Programme with access to free counselling sessions
- Cycle 2 Work Scheme
- Great progression opportunities as we expand!
Who are we looking for?
- Individuals with outgoing personalities who are highly focussed on creating positive energy and are confident in starting conversations with guests, teammates and stakeholders alike
- A people person who is confident in front of crowds, happy to get stuck in during promotional activities which may include networking, events and exhibitions.
- Someone with a flexible approach to work and whose output driven, you’re focussed on providing a great experience for guests over the typical 9-5
- Someone with a creative mindset and willing to challenge norms to find effective ways of doing things
- The ability to work at pace under pressure, overcoming challenges with positive attitudes
- An entrepreneurial spirit with capacity to react to business needs and creatively solve problems whilst working as part of a team to solve any operational issues
- Individuals with drive to excel in the events industry
As part of our events team you’ll support the planning and running of all events. You will get to know our quirky event spaces and packages to work towards targets and KPIs set to meet monthly budget and targets. You’ll be responsible and accountable for acquiring new event accounts and managing existing accounts.
Part of this role requires you to use your initiative, to work pragmatically and be output driven. The role is based at our Birmingham venue at the Bullring and your main duties may include:
- Presenting and selling TOCA Social’s event packages effectively to guests to maximise event revenue
- Respond to enquiries in a timely manner via telephone and/or email, ensuring guest’s specific needs are met
- Achieve individual daily and weekly KPIs set by the Birmingham Event Manager and the Director of Sales amp; Partnerships
- Manage your activities on TOCA’s CRM system, keeping everything up to date for any event bookings and ensuring events run smoothly on a daily basis
- Manage your own database of prospective, new and existing event accounts
- Conduct post-event follow up research with guests with the aim of securing repeat or new business
- Attend networking events, exhibitions and others when required to actively promote TOCA Social, building your book of clients and managing the relationships with them
- Demonstrate extensive knowledge of the events department e.g. prices, packages, promotions etc
- Operationally support teammates with any event to deliver ultimate guest experience
- Manage the overall brand presence of events
Requirements
You’ll need:
- At least 1 year of Event Sales experience
- Exceptional written and verbal communication skills
- A strong focus on guest orientation and proven experience of collaborative working relationships
- Strong influencing and negotiation skills
- Readiness and ability to work outside fixed business hours when necessary e.g. mornings, evenings and weekends
- A sense of humour and a positive attitude to succeed in a fast-paced and dynamic organisation
We’re passionate about training and developing all our teammates to support their career progression and help them become legends! So you may receive training within other departments to support the venue as and when necessary.
If you think you have what it takes to create fantastic experiences and make someone's day, apply now!