Website Production Coordinator (UK)
Made Media, United Kingdom
Job Description
Made Media designs and produces creative digital solutions for world-leading brands in the arts, culture, and entertainment space. We enable our clients to connect with the world; sharing their ideas, events, and passions with as many people as possible.
We’re looking for a Production Coordinator to assist our client services team and be involved in all stages of the production and quality assurance process (from development through to deployment) to help ensure production runs smoothly.
You'll also conduct manual tests as part of our internal quality assurance process, making sure that issues are addressed before work is passed to clients for approval.
Responsibilities
As Production Coordinator, you will report to the Studio Manager. Your role will include, but will not be limited to:
- Carrying out all levels of testing (stress testing, performance testing and functional testing) and providing objective feedback to development project teams
- Creating support documentation and /or knowledgebase content for current and new features
- Triaging support tickets, reproducing bugs and production issues, and communicating quick fixes and workarounds
- Performing manual testing of new features being iteratively developed
- Coordinating project workflows to ensure bugs/issues continue to move forwards during project remediation phases
- Working on multiple projects at one time and working within departmental and project deadlines.
- Supporting the Studio Manager by tracking progress and performance of tasks against client SLAs.
- Maintaining timely client communication using the helpdesk system (Freshdesk) and sometimes phone, email and project management systems like Jira or Notion.
- Identifying stalled and blocked issues and proactively follow up with clients to hasten resolutions
- Working closely with the Studio Manager and Head of Client Services to ensure that quality control and quality assurance processes are optimised across the support department.
Requirements
The successful candidate is likely to have most of the following:
- Excellent written and oral communication skills, with the ability to communicate with technical and non-technical colleagues or clients.
- Excellent time management, resource management, and planning skills
- Strong analytical skills, an eye for details, good judgement, and the ability to self-start and self-motivate.
- Demonstrable curiosity in current web technologies and digital platforms/products
- Experience as a Software Tester or a similar role
- Experience working with or in the arts, culture, and/or entertainment sectors.
Equal Opportunities
Made Media is an equal opportunities employer, and we welcome applications from people regardless of race, religion, gender, gender identity, sexual orientation, age, or disability status. We look to employ from a wide range of backgrounds and experiences, and our selection criteria and procedures aim to ensure that employees are selected, promoted and treated equitably.
We encourage you to apply if you think you meet the majority of the requirements in the job description above research has shown that men are more likely to apply for jobs when they believe they meet ~60% of the specification, whereas women will only apply if they believe they meet 100% of the specification. In truth, very few candidates meet 100% of any job specification, so we encourage you to submit an application if you believe your skills and experience are a good fit for the role overall.
Benefits
- Salary: 25-28k per year, dependent on experience. We are a remote company and set salaries based on a national benchmark. We will pay a market enhancement for new employees located in specific cities (please see below).
- 6% matching pension contributions
- Healthcare Cash Plan
- 25 days of vacation, increasing by 1 day per 2 years’ service, to a maximum of 30 days, plus bank holidays. If your birthday falls on a weekday, you get that off too.
- Enhanced maternity/paternity leave.
- Annual training and development budget.
- Cultural Fund
- Flexible working. See below.
Flexible and remote working
We’re very happy to consider flexible working arrangements, including condensed hours and part-time working. If you’re invited to interview, we’ll talk about this upfront, so you’re clear on what the options are before we proceed to any offers.
Made Media is a remote business and our team all work from home most of the time.
We have allowances available to help you get settled into a home office, or to make use of local coworking/shared office spaces if you prefer. If you work from home, you should be able to create a suitable working e