Stafford’s new-look Gatehouse Theatre is the jewel in the crown of the county town. The Gatehouse Theatre is a semi-producing house that provides opportunity for creativity. Creating new and innovative theatre is important to us, from the annual Shakespeare at Stafford Castle to an excellent Youth Theatre programme not to mention some of the best touring productions, and your involvement will be key.
Stafford Gatehouse Theatre wishes to appoint a Visitor Services Manager to help manage the theatre’s Front of House Catering amp; Bar operation, this is an exciting role with no 2 days the same! You will take on exciting challenges, learn new skills and be an integral member of the Theatre Management Team.
Contributing to the department’s operational efficiency and delivering the highest levels of customer service across our Bars and Hospitality Areas including the role of Duty Manager at show times on a rota basis, the successful candidate will have the proven ability to manage the facilities of the Theatres public spaces, to ensure the provision of an efficient, safe, effective and welcoming experience for all our audiences, whilst increasing ancillary income streams and acting as a positive catalyst for change.
This is a fantastic opportunity for someone looking to make their mark in one of the UK’s most exciting receiving and producing theatres, located within a beautiful, and recently refurbished Gatehouse Theatre. If you think you can make a positive impact to the team, we want to hear from you.
In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
Hours: 40 hours a week, Monday - Sunday (Rota Basis)
*This is a temporary position of up to 12 months.
Requirements
- Experience of a Front of House Supervisory/Managerial position, or of a suitable comparable position in a service or trading related role, preferably in an arts venue or visitor attraction
- Experience of, and demonstrable success in, the achievement of commercial and service targets
- Experience of working within agreed budgets and of cash handling, stock management and reconciliation systems.
- Evidence of the supervision and motivation of teams of professional staff towards the achievement of agreed targets and objectives
- Experience of implementing effective safety procedures
- Experience in managing voluntary staff
- Previous experience of stock management and working with EPOS systems
- Confidence leading a small team
- A calm and efficient approach when presented with fast evolving incidents
- Passion for exemplary customer service, to ensure our guests’ experience is memorable
- The ability to build a strong rapport with guests and colleagues in an engaging and professional manner
- A can do attitude with the ability to adapt to the fast pace of live theatre
- A proven track record of delivering results and coming up with plans and ideas and persuading others to support these
- Someone who is hands-on and likes getting stuck in with smaller tasks
- An enthusiastic and creative person
Things which would be useful for you to have:
- Enthusiasm for arts activities and for theatre in particular
- Personal Licence Holder
- First Aid at Work/Fire Officer certificate or Safety at Work competencies
- EHO Food Standards Certificate (at least level 2)
Benefits
We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?
- My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
- Discounted Staff membership (including family members)
- Incremental holidays
- Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
- Company pension
- Various insurance and saving schemes
- Financial advice
- Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings)
- All this as well as fully funded training and career progression opportunities in a team working environment
Closing Date: 24th January 2024
Salary: up to 30,000 per annum