Customer Operations Executive - Uswitch.com
RVU, United Kingdom
Job Description
Location: London, Hybrid (2 days per week in-office)
At RVU we combine the close-knit and agile environment of a startup, with the know-how, technology and backing of a well-established company.
Our mission is to empower people to make confident decisions. With our unique set of brands, including Uswitch, Confused.com, Tempcover and Money.co.uk, we have the power to reach millions of consumers and the technology to deliver a world class online experience for them.
About Uswitch:
At Uswitch, our goal is to be the UK’s favourite way to choose and manage home-life essentials - from broadband and mobiles to energy and insurance. As we continue to grow and expand our services, we are looking for talented individuals who share our passion for making a positive impact on people's lives. If you want to be part of a team that is transforming the way consumers navigate their household services, we would love to hear from you.
About therole:
As a Customer Operations Executive, your role is to lead and own the customer service support for all customers contacting Uswitch, primarily via email. You will be responsible for replying to customer queries and complaints and escalating where required, ensuring all customers have the best experience possible.
As a core member of the Operations team, you’ll work closely with the Senior Operations Executive supporting them in updating energy product information on the website, including energy tariffs, boiler cover and new boiler information.
What you'll be doing:
- Responding to customer queries and complaints, primarily by email
- Responding to Trustpilot reviews and driving 5* reviews
- Responding to social queries for example via Facebook
- Updating energy product information on the website including energy tariffs, boiler cover and new boilers
What we look for:
- Experience and a passion for delivering excellent customer service
- Excellent verbal and written communication skills
- Word, Excel and PowerPoint conversant
- Experience in complaint handling
- Experience working in a high volume, high-quality quick turnaround environment with good organisational and prioritisation skills
You don’t need to tick off everything on this list - so don’t let that hold you back from applying. We want to make sure you’re learning plenty during your time with us!
Our commitment to you:
At RVU we believe that we can be the change we wish to see in the world. We hold ourselves accountable for being open and inclusive teammates and community members. We embrace our differences and are committed to creating an inclusive environment that reflects the world we live in.
Benefits
We want to give you a great work environment; contribute back to both your personal and professional development; and give you great benefits to make your time at RVU even more enjoyable. Some of these benefits include:
- A competitive salary and bonus package
- Employer matching pension up to 7.5%
- Hybrid working approach of in-office (2 days per week) and working from home, and a Work from Home budget to help contribute towards a great work environment at home
- Excellent maternity, paternity and adoption leave policy, for those key moments in your life
- 25 days holiday (increasing to 30 days) + 2 days My Time per year
- Up to 30 days per year working from anywhere
- A healthy learning and training budget
- Electric vehicles scheme
- In office gym
- Free breakfast in the office daily
- Health insurance
- Free access to the Calm and Peppy app for physical and mental health
- Regular events - from team socials to company-wide events with insightful external speakers, we want to make sure our colleagues continue to feel connected
*As a tech company who strives to get better every day, we use Metaview during the interview processes to record and transcribe interviews so we can continuously improve the quality of our interviews and your experience. This has no bearing on the assessment of you as a candidate and you can opt out at any time.