This role that you are applying for, will be working for KINTO-UK Ltd which is a Mobility Brand owned by the Toyota Group, offices located in Portsmouth. KINTO-UK share their HR function with Toyota Financial Services (TFS) in the UK, however the job being advertised will not be working directly for Toyota Financial Services
There is no ordinary day in this contact centre role. As the first point of contact, you may be helping drivers on the phone to order a car, book a service or arrange delivery of a vehicle, while juggling a busy inbox and watching out for web-chat questions. This means you will need to think on your feet, follow process carefully while remaining full of energy!
WHAT WE DO
KINTO UK Limited is a leading global premium automotive group that operates in 26 markets with a portfolio of the world’s leading car brands in the fast-growing luxury and premium segments.KINTO UK Ltd has been providing flexible fleet management solutions to Corporate, Government and Non-profit sector clients throughout the UK for more than 50 years and has grown to become one of the UK’s leading fleet management companies
HOW YOU WILL DELIVER AN EXCELLENT SERVICE
You will be part of team who look out for each other, so it makes sense that you are good at building relationships. That extends to our drivers too, they need to feel that you are taking accountability for their issue, so while we target you on how many contacts you have handled, we will also take account of how you take ownership of a problem, use your initiative and see it through to the end. Administration work, including updating our CRM accurately and maintaining spreadsheet will therefore be required.
Your Supervisor will support you day-to-day alongside targeted coaching to help you be the best advisor you can be.
You will draw upon your customer services experience to handle difficult situations and find ways to make each interaction with our drivers delightful.
Requirements
ABOUT YOU
This job is for you if you:
Like talking to customers on the phone
Have a can-do-attitude which never flags
Don’t give up easily and take pride in getting things right first time
Enjoy achieving SLA and targets
Can resolve tricky issues and still keep smiling
Learn from feedback quickly and positively
Deliver on the promises you make, including calling customer back
You will have demonstrated
Excellent commitment and engagement with the business
Enthusiasm for doing what is right for the driver
A high level of professional communication and relationship building skills, including presentation delivery
Advanced customer complaint resolution skills
Exemplary productivity and adherence to KPIs and targets
A minimum of 24 months as a Driver Support Advisor