Customer Service Advisor
Marshalls PLC, United Kingdom
Job Description
Monday - Friday 36.5 hours/week with an earlier finish on a Friday
Hybrid working of 2 days at home, 3 in the office after successful settling-in period
Marleyis the UK’s leading roofing manufacturer, pioneering the first fully warranted roof system and a fully integrated solar energy solution. Founded in 1924 and with over 500 colleagues, we’ve joined forces withMarshalls plc, the UK’s leading manufacturer of hard landscaping bringing two strong heritages together!
It is within our dynamic Customer Service team that we’re recruiting for a number ofCustomer Service Advisorsto join us at ourBurton on Trent siteon a permanent basis.
As market leaders and innovators in our sector, we are invested in both our evolution and our people, as such, we are investing over 20 million into developing new technology at Burton over the next few years. This is a great time to join our thriving company!
What's the mission?
As a Customer Service Advisor, you will be part of our industry-renowned Customer Services team, delivering an exceptional customer experience. With the support of your manager, you’ll be problem-solving and dealing with issues effectively, all while being highly flexible, building relationships and a true champion in continuous improvement.
Working closely with the sales team, you will be responsible for your own caseload of customers, utilising your fantastic communication skills in handling queries and effectively dealing with any customer complaints. Marley’s service environment is fast-paced, and you will have a proactive approach, with the ability to prioritise and multi-task.
There is lots of opportunity to develop as you become a product expert to deliver a professional service to our customers, as well as identifying and providing customer-focused solutions. There is also scope to advance your skills and take on further responsibility as you grow with Marley.
What are the mission-critical skills?
Experience has shown us that candidates who are successful in this role can come from a variety of backgrounds and experience levels as long as there is the passion for keeping the customer at the heart of what they do. If you can bring that, the rest we can teach. Additional qualities we would love to see are:
- Excellent telephone manner
- Strong verbal and written communication skills
- Great IT skills (Microsoft Office suite, SAP experience would be advantageous)
- Ability to develop great relationships with both external and internal customers
- Experience of promptly responding to all customer queries
- Excellent workload management and prioritisation
- Passion for excellent customer experience
- Input of customer orders, samples, and literature request
- Problem solver that identifies service barriers and provides customer-focused solutions
- Supportive of colleagues and an effective coaching culture and working as a team
- Seek customer feedback for service improvements
So, what's in it for you?
We recognise the need to invest in our workforce and that our most important asset is our people. In return for your hard work, you’ll get a competitive salary with opportunities to develop.
Additional benefits include:
- Monday Friday, 2 week working pattern of 9:00am 5:00pm Week 1 and 8:00am - 4:00pm Week 2, finishing an hour earlier on a Friday
- 26 Holidays + Bank Holidays
- Company Pension up to 15% (5% Employee, 10% Employer)
- Cycle-to-work Scheme
- Employee Discount Programme
- Refer a Friend Scheme
- EAP Programme Financial, Physical and Mental Wellbeing Support
- On-site Free Parking
What's next?
If successful in your application, we will call you to run through some of the details of the job which will be followed by a site-based interview - don't worry, we promise not to ask any trick questions! Successful candidates will start with Marley as soon as possible.
Equal Opportunities
Whoever you are and whatever your background, you’ll find a fair and supportive workplace. You are unique and we want you to bring every part of who you are to work, every day. We’re committed to ensuring equal opportunities for everyone. To us, this is more than a legal, moral, or ethical necessity it’s the right thing to do! We want our team to reflect the diverse nature of society and the communities we serve. Marley is a workplace where you are valued for the contribution you make, and where you can grow and develop by being entirely yourself!
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