Customer Services Advisor
ABM UK, United Kingdom

JOB TITLE: Customer Services Advisor

LOCATION: Gyle Shopping Centre

PAY RATE: 10.72 PER HOUR

WORKING HOURS: Saturday 8 hours Sunday 7 hours, 15 hours per week

Gyle Shopping Centre is one of Edinburgh’s prestige retail outlets which benefits from easy commuting from Edinburgh city centre and surrounding areas, it offers free parking and discounted benefits from certain retailers, As part of the ABM security team you will also benefit from full uniform with an annual refresh, access to Perkbox employee benefit scheme which includes discounted Evouchers for most retailers, including Gyms, holidays and car rentals to name a few, it also offers Employee assistance programme which bosts 24/7 365 independent support for all colleagues. This position is for a Part Time Customer Service Advisor working 7 hours per week, on a Sunday 10am - 6pm , at 9.75 per hour, we offer 28 days annual leave including public holidays (pro rata for part time workers).

Online E learning is readily available which supports our comprehensive Learning amp; Development programmes offered to all ABM colleagues.Full training and induction programme for all colleagues with a one team approach this is a fantastic opportunity to join our team.

Gyle Shopping Centre Customer Service Advisors are responsible for the safety and welfare of members of the public who visit the Centre to ensure that they have a pleasant shopping experience without fear of any incidents occurring which may affect that experience.

They are also responsible for ensuring that assistance is afforded to all customers who visit Gyle.

Main Duties amp; Responsibilities:

• Issue of Gyle Shopping Centre Gift Cards
• Booking in amp; out mobility equipment.
• Answering the phones.
• Assisting with various Admin tasks
• Dealing with customer complaints.
• Assisting all members of the public when requested.
• Attending first aid incidents.
• Fire/bomb evacuation.
• Dealing with lost/missing persons.
• Dealing with lost/found property.
• Passing on information to Security in relation to incidents within the Centre
• Reporting defects/spillages within the Centre.

Person Specification:

• Availability as and when required including evenings and weekends depending on shift patterns.
• Promote a clean and safe working environment by ensuring all tasks are carried out in line with company policies and procedures.
• Have strong customer service skills.
• Ensure all health and safety procedures are applied in complying with legislation and company policy and procedure.
• Maintain critical standards for professionalism, service, speed and quality assurance.
• Adhere with new policies and procedures to ensure that a respectful workplace exists.

Essential

• Sound communications skills.

Desirable

• 2 years Relevant experience (retail)
• Cash Handling

Benefits

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access to Lifeworks, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our careers page

ABOUT US

ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical amp; lighting, energy solutions, HVAC amp; mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriag

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