Junior Digital Account Manager - 12 Months FTC
FE fundinfo, United Kingdom
Job Description
FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. We are currently recruiting for a Digital Account Manager to join our team in a flexible hybrid capacity working from London.
Join our dynamic commercial team covering sales, account management, marketing, publishing, and partnerships. As a Digital Account Manager, you'll collaborate closely with sales leaders, focusing on supporting current customers and business partners.
Your dedication to excellent customer service will be essential as you represent the "FE fundinfo" brand, strengthening existing relationships and exploring new opportunities.
You'll play a vital role in helping clients achieve immediate and future business goals while contributing to innovative thought-leadership initiatives.
As a successful candidate, expect significant support from a Senior Account Manager during your onboarding.
Your key responsibilities as a Digital Account Manager will be:
- Responsible for a portfolio of client accounts within the business and will be targeted to retain and grow those accounts.
- Proactive client and opportunity development
- Retain and upsell clients by understanding client’s businesses and requirements to ensure the highest level of customer service and maximize all potential opportunities.
- Manage and re-negotiate contract renewals
- Identify and upsell/cross-sell opportunities within your portfolio and oversee set-up, order forms and invoicing.
- Maintain an up-to-date pipeline, recording all relevant activities in Salesforce.
- Maintaining regular contact with clients and contributing to growth and retention initiatives
- Fully understand our proposition and be able to demo/discuss products/services in detail.
- Manage the client cancellation process.
- Demonstrate active listening amp; excellent verbal and written communication skills.
- Forecast and track key account metrics and KPIs in Salesforce
- Maintain and develop industry and product knowledge by participating in training opportunities (internal sessions), reading professional publications (e.g. FE Trustnet, Money Marketing, FT, Citywire, Boring Money) and sharing in TEAMS. Maintaining personal networks via LinkedIn
To join us as a Digital Account Manager you will need the following experience and skills:
- Ability to understand and interpret client data clearly and commercially.
- Effective communication and stakeholder management skills
- Self-motivated and KPI-driven.
- Presenting and influencing credibly and effectively at all levels of the organisation
- Excellent active listening, negotiation, and presentation skills
- Excellent verbal and written communication skills
- Ability to challenge effectively.
- Able to take initiative and thrive in a results-driven environment.
- Effective Time Management and proficiency at multitasking
- Critical thinking and problem-solving skills
- A willingness to seek out, process and apply constructive feedback.
- Keen attention to detail and adherence to deadlines
By joining the team as a Digital Account Manager, you will be offered the following:
- An opportunity to join a forward thinking organisation that is revolutionising the finance industry
- Competitive salary
- Flexible/versatile work options to support your unique work-life balance'
- Company pension scheme
- 25 days holiday and holiday purchase options
- Private medical healthcare
- Company socials and events
- Bike to work scheme
In addition, you will have the opportunity to work for a company that values Trust, Connectivity and Innovation. In line with our core values, you can also expect the following:
- Full LinkedIn Learning access
- A sustainable business that cares for the environment and our communities
- Opportunities to give back to local communities through volunteer days
- Becoming a part of Charity Challenges for raising money for charities selected by employees
- Options to join and lead diversity and inclusion initiatives
- Invitations to office social events and sport activities
Apply today for immediate consideration and we will endeavour to get back to you within 5 working days. Visit our Glassdoor profile or fefundinfo.com to find out more about life @ FE fundinfo!