This is an exciting opportunity to coordinate and facilitate the tech success for the Mamp;S account. We're looking for an experienced, proactive customer service led individual. The role is customer service first, driving our key principle of customer service excellence into Tech delivery. You'll have a strong customer service background, with experience in account and project management.
Working across Clothing amp; Home, Food and Food packaging, your role will involve forming strong relationships with the ITG account teams and key client stakeholders, bringing our Tech and customer services offerings together harmoniously. You'll need to drive successful delivery of tech projects for existing clients and support continued usage and development of client platforms.
We're looking for pro-active individual with a keen eye for detail who is equally capable of taking the initiative to drive internal process improvement projects as they are leading client meetings and demos as well championing our tech and always having a thirst for knowledge.
This is a hybrid opportunity working three days onsite at the Mamp;S Paddington Head Office, and working hours will be 8:30am - 5:30pm.
Key responsibilities:
- Asset Management including Asset Uploads amp; being Lead Librarian
- First line support for all Maise and Media centre client/partner/ITG queries
- User Access management
- Tech Maintenance Lead including config sync across both platforms.
- Bug Management and Escalation
- POS Stock and Warehouse management including associated Stock feeds, Camp;H Stock levels.
- Manage the delivery of Camp;H POS Docs to agreed critical path.
- Training support across MASIE and MEDIA CENTRE including new user tech inductions.
- Feed management across international feeds and Studio thumbnails
- Constantly driving best behaviours/knowledge across our Tech usage
- Working closely with the Senior Account Director amp; Customer Success Director todrive best behaviours/knowledge across our Tech usage.
- Support delivery of all future MASIE deliverables alongside Senior Account Director.
- Line management of x1 Account Executive.
Requirements
- Exceptional organisational skills you will need to ensure multiple projects/tasks remain on track at one time
- Great attention to detail from pulling together presentations to end to end process testing workflows, the devil is in the detail in this role. You will be the first point of contact for our main stakeholder for the client and therefore crucial to be in the detail
- Time and priority management we don’t micro manage at Team ITG, the ability to manage your own time and deliver quality with speed is essential.
- Technically minded whilst we’re not expecting you to be able to configure your own platform we will need you to be able to understand workflow and process and quickly pick up the nuances of individual client platforms to provide the best service to our teams and clients.
- Pro-active we will need you to pro-actively seek out knowledge and understanding of all of our software.
- Confidence you’ll need to be able to confidently lead client meetings, demos where required amp; internal ITG meetings.
- Problem solving you’ll need to be able to understand and unravel problems to offer appropriate, advice, support and solutions.
- Passion! Be passionate about our software and service offerings we are a market-leader after all!
- You’ll have a good understanding of data manipulation and advanced knowledge of excel.
Benefits
Work’s a treat!
On top of a competitive salary, you can expect a whole load of perks:
- 25 days’ holiday + bank holidays we understand the importance of you getting some down time.
- Annual Wellbeing Day enjoy an additional day on us to look after your physical and mental wellbeing.
- Pension Scheme helping you save towards your retirement home in the sun!
- Corporate Medical Cash Plan claim back the cost of your medical treatments.
- Smart Working Options spend up to 40% of your working week from home.
- So many savings through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
- Employee Assistance Programme our people are at the heart of everything we do, so if you’re happy, we’re happy.
- Cycle to Work Scheme save on the cost of biking to work.
- Monthly Employee Awards - Employee of the Month programme with 250 bonus
- Raising money for charityincluding a paid Volunteer Day we’re al