Account Support Administrator
Biffa Waste Services, United Kingdom
Job Description
Description
Changing the way the world thinks about waste
At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 10,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management..
A quick look at the role
The Account Support Administrator supports the commercial relationship between Biffa and its corporate clients. The role is a steppingstone towards a career in account management by working closely with the account director/manager, delivering a number of initiatives to support growth and retention, customer satisfaction and innovative solutions.
Why it’s an opportunity not to be wasted.
- An interface between the company and specific corporate clients in various scenarios including site meetings, monthly and operational formal meetings
- Contributing to the implementation of business account plans, service success reporting, contract compliance, retention and pricing negotiations
- Assist in the retention of corporate clients, through positive relationships and growth of service provision to ensure the achievement of budgeted revenue for the full year
- Through site audits, visits and engagements, identifying new development opportunities to deliver profitable growth
- Complete/assist in customer reviews and present management information using Power BI
- Assist depots and customer services in resolving issues arising from sites, which could include health and safety, container changes or the introduction of alternative services
- Ensure customer debt position is maintained in line with contractual commitments
- Proficient engagement at all levels to enable negotiation, influencing and communication both internally and externally to deliver long term benefit to all parties
- Route causing of issues that result in either invoice delay or the production of credits, including supporting the Account Director or Manager in the resolution of queries relating to payments on accounts within the sector
Requirements
- Confident with all Microsoft applications including advanced level Excel
- Analytical with the ability to understand numerical data
- Experience of building and maintaining customer relationships
- Disciplined and able to deliver to tight deadlines and targets
- Well organised with excellent attention to detail
- Ability to travel nationwide with a number of potential overnight stays
- Articulate and confident with high standards of verbal and written communication
- Ability to work in partnership with internal departments, (potential) customers and other organisations
- Robust and resilient, able to absorb pressure and respond positively
- Ability to deal with conflict and negotiate / manage the appropriate outcome
- Ability to handle confidential information appropriately
Benefits
And here’s why you’ll love it at Biffa.
- Competitive salary and bonus
- Ongoing career development and coaching because if you don’t grow, we don’t grow
- Generous pension scheme
- Retail and leisure discounts
- Holiday and travel discounts
- Bike to work scheme
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Dedicated to diversity.
At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It’s why you’ll find us championing diversity and equality at every turn.