Internal Sales
WCS Group, United Kingdom
Job Description
Join our established and friendly WCS Group Sales Team in Belfast, and take part in an exciting opportunity!
Initially, you'll be stepping in as maternity cover for our existing Internal Sales Executive. But don't worry, this is just the start of your journey towards becoming a Field Sales Account Manager.
As an Internal Sales Executive at our Belfast office, you'll play a vital role in supporting our field sales Account Managers. Your responsibilities will include generating one-off quotes and contract renewals using our CRM system Goldvision, our Company quoting tool. You'll also assist our field sales staff with Water Hygiene Contract renewals. Plus, you'll follow up on unconverted sales desk quotes and renewals on their behalf, and manage and nurture basic allocated "House Accounts" to ensure client satisfaction and seize upselling opportunities.
You'll be the main point of communication and information flow for our clients, ensuring that all necessary reporting and documentation is delivered accurately and on time.
Succeeding in this role will pave the way for your promotion to a Field Sales Account Manager.
To thrive in this position, you'll need to be friendly, hardworking, and eager to learn. You'll be motivated by the challenge of meeting targets and deadlines, while also finding joy in satisfying our customers. And don't worry, you'll receive excellent support and training to become an integral part of our market-leading business.
Requirements
- Create 'low complexity Quote' on behalf of Field Sales Staff
- Assist Field Sales Staff in water hygiene contract renewals
- Systemically follow up unconverted sales desk quotes on behalf of Field Sales
- Manage and nurture basic allocated 'House Accounts' to ensure client satisfaction and upsell where possible
Key Performance Indicators:
- The number of Quotes produced per quarter
- The proportion Quotes that converted to sale
- The incremental revenue performance of low risk, low value ‘House Accounts’ for which the Sales Desk Executive is accountable
- The average turnaround time of low complexity Quotes issued in each quarter in line with our KPIs;
- Customer satisfaction/ teamwork
SMART Targets:
- Number of quotes per quarter
- Conversion rates of quotes
- Defending annual House Account budget
Benefits
- Salary up to 25,000 per annum
- Royal London Pension
- Mental Health amp; Well-being Scheme
- Employee Recognition Scheme
- Paid Recommend a Friend Scheme (up to 2000* for successful referrals)
- Paid Holidays
- Additional Day holiday for each full year of completed service (up to 25 days)
WCS Group of companies are committed to equal opportunities for all people and recognise the value of having diverse teams that represent the communities we serve. We encourage and welcome applications from everyone regardless of age, gender, ethnicity, sexual orientation, faith or disability.