Senior Delivery Manager
Farsight Consulting, United Kingdom
Job Description
Who we are
We help our clients design and deliver digital, technology and organisational transformation - solving real problems for real people. We research, design and build things: better services and products, better ways of working, better user experiences and better organisations and culture. Our core areas of expertise are analysis, research, analytics, data; user-centred design (service design, content design, interaction design and user research); product management and delivery; business change and people development.
We primarily work in the public sector, supporting initiatives that improve society and the lives of citizens; with not-for-profit organisations, charities and social enterprises; and with some private-sector companies. The key sectors we're working in at the moment include education, apprenticeships amp; skills development, social care, rehabilitation, housing and criminal justice - but we're always growing, developing and finding out about new things.
The role
This is a fantastic opportunity to make a difference on a range of exciting government projects and shape the growing delivery management community within Farsight Consulting.
We are looking for experienced and aspiring Delivery Managers who can apply their agile delivery expertise pragmatically to guide teams to successful project outcomes and who want to take their leadership skills to the next level.
At Farsight Consulting we promote multidisciplinary, ‘T shaped’ skillsets in our people and provide coaching and upskilling through a dedicated coaching model and skills academy. We welcome your application if you are looking to build your delivery management skills after experience in another agile discipline, or if you are an experienced delivery manager who has an interest in growing complementary skillsets.
Responsibilities
- You’ll apply your agile expertise to lead delivery in one or two workstreams, adapting your agile approach to suit the team and client needs.
- You’ll focus on successful execution of projects, applying a delivery mindset to continuous planning and management of project problems and risks; ensuring the team is on track for success and working to mitigate potential issues and risks before they impact delivery.
- You’ll be a key point of contact for clients, building strong relationships and developing a deep understanding of their needs and desired outcomes, translating asks into feasible delivery plans.
- You’ll focus on optimising team culture, performance, and health, supporting individuals and teams to operate at their peak and finding innovative ways to improve ways-of-working.
- You’ll contribute to building the Farsight delivery management community of practice, including coaching other delivery managers.
Requirements
- Agile expertise. You have a breadth of experience in agile frameworks and methods, and have applied these in multiple stages of the project lifecycle in service or software delivery. You can apply and adapt these pragmatically and innovatively to meet the needs of a team and client.
- Building and managing relationships. You can build and maintain strong relationships, demonstrating strong emotional intelligence and recognising the different needs of the diverse range of team members and clients we work with. You have experience mediating and mending relationships and managing expectations of clients and stakeholders.
- Communication. You have strong listening, and verbal and written communication skills, which you can leverage to build relationships and facilitate effectively, asking the right questions to ensure meetings remain focused. You have experience communicating sensitive messages and navigating difficult conversations, steering these towards positive outcomes.
- Planning and project execution. You have experience collaborating with team members and clients to ensure the project roadmap will deliver what’s needed in the desired time-frame. You can assess feasibility of delivery and identify risks and dependencies which may impact success, taking appropriate action before they become issues. You can put plans into practice, keeping planning collaborative and agile and adjusting it as new learning comes to light. You can coordinate a multi-disciplinary team to keep them focused on delivery, ensuring each team member’s contribution feeds into priorities and the critical path.
- Leadership. You role-model positive and supportive servant leadership behaviours. You know how to adjust your leadership approach to meet the needs of a diverse team and create the right environment to keep team members motivated and empowered. You champion ways-of-working and a positive team culture.
- Commercial acumen. You are familiar with a range of contract framework approaches and can