TOCA SOCIAL
Want to play?
TOCA Social is the world's first dining and entertainment experience with a football twist, and it’s set to change the game!
At TOCA Social, Everybody Plays. Football knowledge is not required, so if you thrive being in an energetic and fun environment you’ll swiftly fall in love with our concept!
Visit toca.social for a sneak peak, to feel the TOCA vibe and get a taste of life at TOCA!
Benefits
- Competitive Salary
- Complimentary TOCA games!
- Huge discounts on our Famp;B
- Free meal whilst on shift
- Local retail amp; hospitality discounts!
- Teammate Assistance Programme with access to free counselling sessions
- Cycle 2 Work Scheme
- Full and Part Time roles available
- Great progression opportunities as we expand!
Requirements
THE ROLE
PRIMARY PURPOSE OF THE ROLE
The dynamic role of a Hospitality Champion means no 2 days are the same at TOCA Social! You are responsible for bringing together multiple elements of our guests' journey together to deliver memorable experiences!
SKILLS, EXPERIENCE amp; PERSONAL CHARACTERISTICS REQUIRED
- A punctual and reliable individual with a great attitude and work ethic!
- A quick learner with the ability to work under pressure in a fast paced environment
- Passionate about delivering top quality experiences with a teammate and guest-first attitude
- A willingness and desire to make people happy and deliver genuine and memorable experiences
- Someone who is ready to roll up their sleeves and get stuck in (and help out other departments and teammates!)
- 3 years + experience in Hospitality or equivalent
- 1-2 + years management experience in hospitality or similar
- Ability to work flexible hours each week
- Ideally WSET Level 2
MAIN RESPONSIBILITIES
With a can-do attitude, we’ll provide you with the tools and training you need to be a Hospitality Champion which involves:
- Having a presence on the venue floor, being visible for guests and teammates at all times, ready to step in whenever needed whilst having a warm and friendly disposition.
- Being the ‘go-to’ person for Teammates whenever on shift
- Managing Teammates with excellent communication skills (written amp; verbal) and embracing Teammate and guest differences
- Providing a safe and hospitable environment for all Teammates and over 400,000 annual guests
- Leading a diverse and dynamic team whilst anticipating and exceeding the needs of our guests
- Creating a ‘Greatest Of All Time’ team culture
- Providing coaching to Teammates and developing their skills to allow them to reach their full potential and growth with the brand
- Working with leaders to ensure accurate scheduling of Teammate whilst anticipating seasonal labour changes
- Leading from the front to create a best in class Guest experience and supporting Teammates in following consistent Steps of Service
- Completing preventative maintenance checks, including daily walk-throughs to inspect and escalate improvements
- Ensuring training and compliance within health and safety and food and drink guidelines
- Assist with recruitment, onboarding, training and development of new Teammates
- Empowering Teammates to surpass Guest expectations
- Ability to resolve issues with grace and empathy, focussed on always finding the best outcome for all guests
We’re passionate about training and developing all our teammates to support their career progression and help them become legends! So you may receive training within other departments to support the venue as and when necessary.
Benefits
- Complimentary TOCA games!
- Huge discounts on our Famp;B
- Free meal whilst on shift
- Local retail amp; hospitality discounts!
- Teammate Assistance Programme with access to free counselling sessions
- Cycle 2 Work Scheme
- Full and Part Time roles available
- Great progression opportunities as we expand!
So, If you think you have what it takes to surprise our guests with delightful moments, fantastic experiences and make someone's day, apply now!