GoHenry is a London and New York-based fintech company that pioneered the youth fintech and financial education category. We are on a mission to make every kid smart with money and to delight our community of 2 million parents, kids, and teens with innovative, market-leading tools to help parents raise financially healthy kids.
GoHenry offers a debit card and app for kids and teens and companion apps for the family, with in-app tools for sending money, automating allowance, managing chores, setting savings goals, giving to charity, and in-app financial education lessons where kids can watch videos, take quizzes and earn points amp; badges. This is all designed to help kids and teens build good money habits that will last a lifetime.
The role of the Salesforce Solutions Architect requires work across the Salesforce Service Cloud product to deliver continuous improvement, optimisation and development of the Support Domain. A major element of this role is also to support the wider business and ensure the Salesforce roadmap is aligned to the company goals.
Requirements
- Deliver hands on configuration, implementation and support for all Salesforce projects on the Salesforce Service Cloud platform, and connected 3rd party apps, to improve Salesforce capabilities and user experience.
- Management of JIRA ticket system to provide day to day user support on the Salesforce Service Cloud platform, acting as a trusted advisor.
- Collaborate with colleagues and end users to create prototypes and proofs of concept as a means of eliciting and defining business requirements.
- Monitor and improve user adoption, identify and gather requirements to improve customer and user experiences.
- Security reviews, sandbox environment management, release updates and health checks. Upkeep of any technical documentation and user guides.
- Monitoring of data flows in and out of Salesforce. Backup and Archive administration. Storage, platform usage and license monitoring.
- Working with colleagues and the wider Operations Team to ensure the Salesforce Platform supports technical and strategic elements to achieve defined objectives.
What we’re looking for
- Strong Salesforce product knowledge and at least 3+ years of Salesforce Administration hands-on experience of Service Cloud.
- Experience implementing Salesforce configuration changes, including (but not limited to): Lightning Flows, Object / field management, page layouts, apps, actions, custom settings, Einstein BOT’s, Omnichannel, mobile administration, dashboards and reports.
- Ability to translate requirements into technical solutions
- Has a proactive attitude to platform enhancements
- Ability to liaise and educate stakeholders at all levels and be available and responsive to questions
- Portfolio of Salesforce Trailhead and Super Badges
- Certified Salesforce Administrator, Advanced Administratorand Platform App builder
Desirable
- Additional Salesforce certifications : Service Cloud Consultant, Business Analyst
- Knowledge of contact center operations
- Knowledge of integrated applications (Telephony applications (Vonage), Integration layers (Jitterbit, Apache Airflow) Customer Surveys/QA (In-gage)
Benefits
What we’re offering
- 25 days annual leave, plus bank holidays
- An additional day off on your birthday (or any other day in the same week)
- Flexible Public Holidays
- Family-friendly leave policies
- Death in service 4x your annual salary from month 1
- Enhanced Maternity amp; Paternity Leave.
- Cash Health Plan (for you and your children)
- Mental health platform Open up
- Cycle to work scheme
- Training opportunities to further develop your craft
We’re proud to say...
- We help over two million members improve their money skills every single day.
- We’re one of Tech Track’s top 50 fastest growing UK companies.
- We were nominated for ‘Best Personal Finance App’ at the British Bank Awards 2020.
- We were voted 'Best Children's Financial Provider' at the British Bank Awards 2021.
- Our kids and parents have donated over 200,000 of their own money to NSPCC via their GoHenry accounts
- We won the Kids' Cards category of Finder's Customer Satisfaction Awards 2022
But we’re still growing, and that’s why we need you.
GoHenry is an equal opportunity employer, and we’re on a mission to foster a diverse amp; inclusive workplace. Individuals seeking employment at GoHenry are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry,