IT Team Lead
EMS Healthcare, United Kingdom
Job Description
Do you want a job where you can make a real difference to people’s lives?
EMS Healthcare are the UK’s largest mobile clinical research partner, and we have supported over 50 NHS Trusts, Health Boards and private providers in delivering mobile capacity across the healthcare landscape.
Working at EMS Healthcare is varied and rewarding, and every project we are part of has one thing in common, it’s about improving health outcomes for everyone.
From a partner in the delivery of the GRAIL NHS-Galleri trial - the world’s largest trial of a blood test that can detect more than 50 types of cancer - to providing clinical teams with additional capacity whenever and wherever they need it. We work alongside a wide spectrum of healthcare partners and our dedicated teams are committed to making a difference to people’s lives.
Want to join us as our new IT Team Lead?
We are currently recruiting for an IT Team Supervisor to help oversee the IT team, as part of the role you will be responsible for the effective management of the current IT team as well as playing an integral part in ensuring that all of our endpoints and systems are working to the required standards.
Responsible for delivering fast and effective support to the companies wide variety of users and clients. In this varied role you will become a direct point of escalation for 2nd/3rd line technical issues whilst ensuring all 1st line activities are completed across the site by the on-site team.
Your principal duties:
- Ensure best in class on-site support services are delivered.
- To lead, develop and motivate a team of IT Support, Field Service agents.
- Responsible for Live Incident, service requests, maintenance of live services and projects.
- A strong promoter of a customer first approach to support
- Building relationships with key stakeholders and business leaders, to ensure the right day to day support is provided
- Implement the appropriate processes, training, skills and support for reporting team members to allow for efficiency and growth of the team.
- Actively support customer-facing teams ensuring that customer issues are resolved in a timely manner
- Support deployment and administration across cloud solutions and datacentre (Microsoft Azure)
- Results oriented reporting for team and work to be done
- Manage major incidents within the UK and Ireland businesses and ensure escalation processes and procedures are followed
Requirements
Who are we looking for?
We want you to have a minimum of 2 years in 2nd line support along with experience of leading, developing IT professionals. You must have good working knowledge of ITL processes with strong security awareness, vulnerability tools and patching tools.
Skills:
- Strong interpersonal/relationship management skills with the ability to negotiate and influence others
- Excellent communication skills both to customer and management
- Active Directory Administration including DHCP, DNS and Group Policy
- Office 365 Administration
- Knowledge of Office 365 product suite amp; licenses including Teams, SharePoint and Azure security features (MFA, EMS, Intune, Conditional Access).
- Knowledge of Microsoft Server operating systems (2012 through to 2019)
- Experience of virtualization; VMWare/Hyper-V configuration and troubleshooting
- Strong knowledge of Azure amp; Office 365 platforms
- Strong Microsoft products background knowledge.
- Network knowledge and troubleshooting skills (LAN, WAN, VPN, TCP/IP, DNS);
- Self-motivating and determined to deliver high quality
- Strong understanding of Windows client Environments and AD
Other Requirements:
- Full UK residency and hold a valid driving license and have suitable transport provisions (public transport is not recommended due to location of offices)
- Able to travel throughout the UK and Overseas if required.
Benefits
Want to know a bit more about us?
We are a people-first organisation and we're proud to do what is right and sustainable for our people, community, and environment.
Our colleagues are our champions, and we have a colleague committee that drives progress for us as a business. We have designated champions in areas including community, environment, mental health, diversity, and inclusion.
From volunteering days helping our local community, to fundraising events supporting our charity of the year (chosen by our employee of the year), we work together to create meaningful change.
- 94% of our colleagues agree that EMS Healthcare has a positive impact on society
- 90% of our colleagues say EMS Healthcare is a great place to work