Location: UK Based / Remote
Salary: 38,000 - 40,000
The company and our mission:
BridgeU was founded with the belief that talent is equally distributed across the globe, but opportunity is not. We take pride in helping students discover and explore the best pathways available - wherever those opportunities may be. We help universities to discover and engage the schools and students that will contribute to their vibrant, diverse and successful programs and courses. We believe BridgeU has never been more critical to help students, schools and universities discover new opportunities globally and connect at a distance.
Today, BridgeU is the market-leading provider of university and career guidance software to international and globally-minded secondary schools. BridgeU is proud to work with secondary schools in over 300 cities across 140 countries. And, we partner with a growing number of leading universities, currently in 7 countries, to connect recruitment and admissions teams to the largest community of international schools available on one platform. Uniquely, BridgeU combines the culture and pace of a start-up with the support and stability of being part of Kaplan, part of one of the world’s largest and most diverse education providers.
Who you’ll be working with:
Our teammates are talented individuals who come from a variety of backgrounds. We’re committed to building an inclusive culture based on trust and kindness, which creates a work environment that helps enrich the product and support we provide to our customers.
We are remote-first but we do have offices in London and Hong Kong for those who wish to use them, as well as fully remote employees across 10 different countries. We also aim for team members to travel between our offices to have face-to-face time with one another to bond, work together and have fun.
Requirements
As a Customer Success Manager at BridgeU, you will be a key player in ensuring the success and satisfaction of our school counsellor clients. This role requires a strategic mindset, exceptional communication skills, and the ability to manage a portfolio of 120 schools. You will play a critical role in driving the voice of the customer, managing renewals, and fostering collaborative relationships with internal teams.
Responsibilities
School Counselor Impact:
Caseload Management:
Voice of the Customer:
Renewals Process:
Retention Rates:
Client Meetings and Record Keeping:
Qualifications:
Benefits
We'll offer: