Customer Service Operator (7am to 3pm)
HealthHero, United Kingdom
Job Description
11.00 - 12.00 per hour
Office-based, Bracknell, Berkshire.
7am - 3pm
Do you have experience in administration and customer focused roles? Are you passionate about helping others?
HealthHero is Europe's largest online provider of GP and counselling services. (To learn more about us, check out our company website here)
As our company grows and our employees progress, we are constantly on the look out for Customer Service Operators to join our 24/7 GP service.
About the Role
- You will be the first point of contact for incoming calls, booking appointments, communicating with GP's and other healthcare professionals, and dealing with calls from clients and patients.
- You will also be involved in administrative tasks, such as processing prescriptions, specialist referral letters and other health documentation.
- We have full time shifts Monday-Sunday.
About you!
- This position is dependent on a clear basic DBS check and two satisfactory references.
- Excellent customer service skills and attention to detail
- Good levels of emotional intelligence
- Ability to show sensitivity and understanding over the telephone
- Experience using computers and Microsoft packages
- Eager to work as part of a high performing, dynamic team
- Desirable- Experience with call handling/contact centre work.
Benefits
You will receive ongoing training and support
Opportunity for career progression, from operator into operations management, HR and IT/ Tech Tribes
Company Pension scheme
Access to HealthHero healthcare services, including Private 24/7 GP service and Employee Assistance Programme
20 days holiday +8 days bank holiday
Free parking
Diversity and inclusion
Our Talent team work hard to remove all biases within the recruitment process, this includes unconscious bias decoded job adverts, unconscious bias interview training for all interviewers and working hard to get a gender balance interview panel.
We welcome applications from all sections of the community as an Equal Opportunities employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please just let us know.