Administrative and Customer Service Assistant (Part Time)
Kybotech, United Kingdom
Job Description
TL;DR:Join Kybotech as an Administration Assistant with a twist! Dive into a role that blends traditional administrative duties with dynamic customer service and sales interactions. Perfect for the organized, detail-oriented individual with a knack for communication and a passion for driving sales through stellar customer support. Be the backbone of our team, ensuring smooth operations while engaging directly with our valued customers.
Job Description:Daily Tasks:
- Manage office administrative tasks, including accounting tasks, data entry, and scheduling.
- Serve as the first point of contact for customer inquiries via phone and email, providing exceptional service.
- Process sales orders, and support the sales team by generating leads and opportunities.
- Maintain customer databases with up-to-date and accurate information.
Long-Term Goals:
- Streamline administrative processes to enhance efficiency and productivity.
- Develop in-depth product knowledge to improve customer service and sales results.
- Build and nurture lasting relationships with customers, contributing to repeat business and referrals.
- Collaborate with various departments to support overall company goals and initiatives.
About Kybotech Group: Kybotech is an innovative leader in the e-commerce and manufacturing sectors, dedicated to delivering high-quality garden buildings, furniture, and lifestyle products. With a commitment to excellence and sustainability, we've been transforming outdoor living spaces for over two decades. Our collaborative culture, driven by creativity and a forward-thinking approach, empowers our team to excel and grow professionally within a supportive and dynamic environment.
#LI-DNP / #LI-Onsite
Requirements
- Proven experience in administration, customer service, or sales.
- Excellent verbal and written communication skills.
- Strong organizational abilities and attention to detail.
- Proficiency in MS Office and CRM software.
- Ability to multitask and prioritize.
- A positive, customer-focused approach to problem-solving.
Benefits
- Competitive Salary: We offer a competitive salary band within the market.
- Professional Development: We encourage continuous learning and professional development. We provide resources and support for courses and certifications that enhance your skills and contribute to the business.
- Team Environment: You will be part of a team-driven environment where collaboration and mutual respect are the norm.
- Health and Wellbeing: We value our employees' health and wellbeing, and are committed to providing a safe and healthy workplace.
- Variety of Work: As part of a diverse business group, you'll have the opportunity to work across different business units and industries, providing a rich and varied experience.