The opportunity
We have an apprenticeship opportunity for a Customer Service Advisor to join us on the exciting and rewarding path we are taking here at Castle Trust Bank. Having become a fully authorised bank in 2020, we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers.
Our retail finance division, Omni Capital, partners with retailers nationwide to provide their customers with innovative credit solutions, using state-of-the-art technology that allow them to spread the cost of their purchases. We’re on the lookout for new talent to join Omni to help continue to drive our thriving business forward.
As a Customer Service Advisor, you will be responsible for taking inbound calls from both customers and retailers. In what will be a busy role, you will find yourself dealing with a variety of queries from customers wishing to discuss their account and balance, through to if they are having difficulty making payments. Whilst every customer is unique, the types of queries you will be dealing with each day will soon become familiar to you. From time to time, you will also respond to customer queries via email, however this role is predominantly phone based.
You’ll work alongside a fun, creative and energetic team of people who all work together to ensure our 5 company values of Customers First, Forward Thinking, Professional Pride, Achieve Together, and Open amp; Transparent are at the heart of everything we do.
The role is based at our Basingstoke office which is home to the Omni Operations Team (and has great access to the M3 and the mainline railway station, and just 45 minutes from London). This is a full time, permanent position (37.5 hours per week, Monday to Friday, 9:00 to 5:30pm).
About the apprenticeship pathway
Level 2 Customer Service Practitioner please follow the link for more information: https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
What we are looking for in you
What is important to us is that you excellent verbal and written communication skills with the confidence to be able to communicate effectively with our customers. You will need to be confident using computer systems, however training will be provided on the specific systems we use in this environment. As long as you have the right attitude and desire to learn, then come and talk to us and find out more about the opportunity.
What is equally important is that you have the ability to pay good attention to detail with excellent time management and problem solving skills.
**Qualification requirement a minimum of 3 GCSEs including Maths amp; English (Grade C/4 or above). If you do not have Maths and English at this level, apply and speak to a member of the recruitment team to find out what support options might be available.
What’s in it for you
As well as well as a competitive salary (21,500), we offer an annual performance related bonus based on individual and company performance. In addition, a generous contributory pension scheme through Hargreaves Lansdown, life assurance, 25 days annual leave (plus bank holidays on top) with the option to buy/sell up to 5 additional days (terms apply). In addition, you will receive an extra day paid annual leave for Volunteering.
Wellbeing is also high on our agenda, and we offer healthcare benefits through Vitality and Equipsme. In addition, all colleagues have free access to Telus Health EAP to support their health and wellbeing. We also offer free eye test vouchers and discounted gym membership, and if that’s not enough, we also offer season ticket travel loans (if applicable).
Caught your attention? If so, we’d love to talk to you and tell you more about what it’s like to work at Castle Trust Bank The Place To Work!
Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and base our decisions on merit.
If you are a person with a disability and need a reasonable adjustment to apply for one of our opportunities, please contact