JOB TITLE: Cleaning Operative
REPORTING TO: Operations Supervisor
LOCATION: Wellgate Shopping Centre, Dundee, DD1 2DB
HOURS: 42.5 hours per week, any 5 of 7 as per rolling rota
PAY: 10.42 per hour
Role overview and purpose
Cleaning operative will ensure exemplary standards of cleaning and Customer service are always provided to the client and visitors to the site.
Key Responsibilities
- Gladly interact with all visitors/tenants within the shopping centre, delivering first class customer focused service.
- Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively helping wherever opportunities arise.
- Ensure radio procedures are always adhered to.
- Undertake any other reasonable duties as required to meet the needs of the business.
- Any other reasonable duties as requested by your line manager.
- Complete all training requirements as requested by your line manager.
- Be flexible for overtime cover if required.
- Carry out various cleaning duties to a high standard.
Required skills and experience
- Be professional, pleasant, friendly, courteous and helpful always whilst carrying out duties to the highest standard.
- One team approach.
- Take ownership of all situations to ensure tasks are completed or escalated when necessary.
- Able to stay motivated to achieve a high aim.
- Respect all staff and visitors within the shopping centre.
- Knowledge of cleaning chemicals and supplies.
Site based values
- Always treat everyone with dignity and respect in a professional and courteous manner.
- Always thrive to complete all tasks given
- Always aim to go the extra mile
- Always communicate honestly and openly with our customers and make their experience better.
Essential skills
- Able to work unsupervised and take responsibility
- Willingness and ability to work as a member of a team.
- Excellent observational skills.