Debden Grange is an age-exclusive Retirement Village in Newport, Essex. It compromises of 17 cottages amp; 64 apartments, grounds, and a clubhouse that includes a restaurant, bar, library, salon and shop.
Our Hospitality Managers are experienced, resourceful and self-motivated professionals who truly feel passionate about the delivery of service to our residents and take pride from making a difference to someone’s day.
This position is for 5 days out of the 7, between the hours of 9.00am-8.00pm which will include weekend working.
37.5 hours per week
Supporting the Village Manager (General Manager) in managing both Restaurant and village operations providing direction for a variety of teams including Food amp; Beverage, Village Retail, Reception, Wellness, Housekeeping and Maintenance Facilities.
The job role will involve:
- Direct Management of Restaurant/Café/ Coffee Bar/ Village Retail
- Delivery of a truly professional heart felt customer service at all times, lead by example and ensure all team members deliver on this.
- Delivery of high standards of presentation across all hospitality spaces and wider village ensuring we deliver warm, comfortable clean and accessible spaces for our residents and guests to enjoy.
- To adhere to all departmental budgets provided and assist with preparation of such budgets.
- To assist with all ordering processes and monthly stock counts.
- To adapt and constantly review prices and stock levels.
- Full adherence with all required reporting and documentation recording as required by the business and legislative standards.
- Effective rota management ensuring labour ratio and budget is achieved with specific attention paid to holidays and sickness management to mitigate any potential disruption to the resident of visitor experience.
- Train, Coach and develop your teams ensuring that they deliver a truly heart felt and professional service to exceed residents and visitors experience of the RVG customer journey extending knowledge across the entire village experience.
- Ensure you and your team are fully trained and adhere to legislative requirements such as COSHH, Fire Safety, Food safety, Health amp; Safety, and Safeguarding of our residents and customers. This includes assisting with deep cleans within the kitchen.
- Ensure daily briefings and debriefs are carried out to address Hot Topics.
- Lead by example by ensuring both you and your team are clean, smart, dressed appropriately and are easily identifiable as an approachable member of the RVG Team.
- Work in collaboration with Group Food amp; Beverage Manager amp; Head chef to regularly review and change the offerings in the restaurant, ensuring continuous delivery against the RVG Famp;B strategy.
- Effective management of any resident or visitor insight and management of complaints ensuring timely resolution for residents and visitors in a warm, empathetic and professional manner.
- Full creation and execution ownership delivery of an Events planner ensuring we are creating events, and activities that not only create memories, opportunity to engage and make us the place to live but also to ensure our Hospitality spaces are commercially viable.
- Full event Management effectively delivered encouraging repeat business and delivery against our values.
What we are looking for in our Hospitality Manager?
- Passionate about Hospitality and the Customer Journey
- F amp; B management experience in a high quality hospitality environment
- Ability to understand amp; control budgets and Manage a Pamp;L
- Ability to deal with all employee relations issues professionally.
- Flexibility is a must
- Knowledge of Health amp; Safety working practices
In return we offer a number of benefits including, Private Medical Insurance, Pension Scheme, Enhanced Annual Leave, Birthday Leave, Rewards Schemes, Volunteering and Well-Being days.