Junior Customer Success Executive
Feefo Holdings Ltd, United Kingdom
Job Description
Feefo helps both consumers and businesses make the right decisions.
Founded in 2010, Feefo works with 6,000+ brands worldwide to collect reliable and constructive reviews they can learn from and display. We invite confirmed customers to leave feedback, which results in reliable, fake-free reviews, so consumers can learn how people like them feel about different products and services. And companies can discover what they’re doing right, and where they can improve. This allows Feefo’s clients to create transparent, trusted relationships and deliver exceptional services that their customers can depend on - every time.
We’re a team of technology specialists, industry experts, and multi-lingual client services champions that operates across various sectors, including travel, retail, automotive, and finance. Feefo’s bespoke artificial intelligence, business insight, review software and compliance solutions help increase client sales and reduce churn. As a Google Premier Partner, our clients can improve their search and paid conversion rates too.
We are proud to work with companies, large and small, from household names to local heroes.
To learn more visit: www.feefo.com, LinkedIn, and Twitter.
The Customer Success Executive will be accountable for managing the retention process and growth revenue with a portfolio of clients. Building and developing partnerships within respective client tiers to ensure ongoing retention, driving product engagement, to deliver ROI and world-class service. In addition, you are responsible for raising the company’s profile/reputation and support in building customer advocacy through PR opportunities, case studies, testimonials and referrals, supporting in a pre-sales capacity when required.
Requirements
Qualifications amp; Training;
- Essential - A-Level or equivalent experience
- Desirable - Relevant degree
Experience:
- Essential - Experience of a commercial approach to dealing with Clients. Experience building rapport with Clients at all levels. Experience in a retention or cancellation environment. Technically competent, strong work ethic. CSM or Account Management experience
- Desirable - Level of technical ability, from previous software or IT companies. Sales, account management, customer service/success experience. SaaS experience
Qualities amp; Attitude;
- Essential - Professional demeanour. Positive attitude. Consultative approach. Well-organised. Proactive. Team player. Problem-solving approach. Strong work ethic. Excellent relationship skills. Excellent communication skills
- Desirable - Commercially and technically savvy.
Values
- We are reliable. We’re experts in our field and demonstrate integrity in all that we do.
- We are honest. We take ownership and hold ourselves accountable.
- We are transparent. We listen, share insights and take action following feedback. We support success and learn from our mistakes.
- We are approachable. We’re here for everyone. We embrace diversity and celebrate being different, creative and innovative.
Benefits
Hybrid Working amp; Offices
- Feefo offers a hybrid working pattern (Monday amp; Fridays at home, Tuesday - Thursday in office)
- Offices in London, Petersfield, Boston and Melbourne
- Lots of breakout space and common areas
- A pool table tournament amp; footie team
- A committed and expert senior leadership team driving the growth of Feefo with new products and tech as force for good
- Be a part of a 100% privately owned company owned by Vespa Capital
Perks
- As well as a comprehensive benefits offering, there’s a whole suite of perks you can choose from on our benefits platform including health (e.g. free flu jabs and eye tests), wellbeing, childcare and lifestyle options
- Be a part of one of working groups including charities, CSR, wellbeing amp; mental health, socials and shape our programmes
- You’ll be working in a global, scale-up environment with a commitment and focus on celebrating our diverse and inclusive environment
- Lots of room for career enhancement, development and progression