Customer Service Adviser
ABM UK, United Kingdom

JOB TITLE: Customer Service Adviser

LOCATION: Gyle Shopping Centre Edinburgh

SHIFT PATTERN: 27.5 hours per week, 9am 6pm Monday to Saturday and 10am 6pm on a Sunday working a 4 on 4 off shift rota

PAY RATE: 10.82 PER HOUR

ABM UK is a leading provider of facility service solutions in the UK. With over 30 years of experience, we have built a strong reputation for delivering exceptional customer service to our clients across various industries. We understand that every client is unique, which is why we take the time to understand their needs and provide tailored solutions.

As a Customer Service Adviser at ABM UK, you will be responsible for providing excellent customer service and support to our clients. You will handle customer inquiries, provide product information, resolve issues, and ensure customer satisfaction. You will work closely with internal teams to coordinate and prioritize tasks to meet customer needs.

At ABM UK, we value our employees and provide a supportive work environment. We offer opportunities for career advancement and professional growth. Join our team and be part of a company that values excellence and prides itself on delivering exceptional customer service.

• Handle incoming customer inquiries via phone, email, or chat.
• Provide accurate and timely information regarding products and services.
• Assist customers in troubleshooting and resolving issues.
• Ensure customer satisfaction by meeting or exceeding their expectations.
• Collaborate with internal teams to resolve customer inquiries and issues.
• Maintain accurate and thorough records of customer interactions and transactions.
• Identify opportunities to enhance customer satisfaction and recommend improvements.
• Stay up-to-date with product knowledge, industry trends, and best practices in customer service.

Requirements

• Previous experience in a customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and customer-focused mindset.
• Ability to multitask and prioritize tasks effectively.
• Proficient in using customer relationship management (CRM) software.
• Attention to detail and accuracy in record-keeping.
• Ability to work well in a team and collaborate with others.
• Flexibility to work shifts and weekends as required.

Benefits

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access to Lifeworks, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our careers page

ABOUT US

ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical amp; lighting, energy solutions, HVAC amp; mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

Job Rewards and Benefits