JOB TITLE:Deputy Cleaning Manager
LOCATION:Edinburgh
REPORTING TO:Operations Manager (Cleaning)
SHIFT PATTERN: 5 over 7, 40 hours per week
SALARY: 38,000 PA
Purpose of the role
The Deputy Cleaning Operations Manager is a key management role to assist with managing the world class cleaning operation at one of our prestigious client sites. Overseeing the daily running of the site from a cleaning perspective to ensure a welcoming, clean and safe environment whilst working closely with all teams. The Deputy Cleaning Operations Manager is responsible for the daily cleaning operations on site, supporting the operational delivery including enhanced clean regimes, recruiting, and engaging the cleaning team all with a focus on enhancing guest experience. The Deputy Cleaning Operations Manager must be a leader and a role model to the cleaning team on site ensuring an engaged and positive culture while maintaining a well-run effective and innovate cleaning operation.
The job holder will support the Cleaning Operations Manager to ensure a high-quality service is delivered and maintained at all times focused on innovation, service excellence, enhanced cleaning and team morale. The successful Manager will be leading by example and be continuously on the look-out for new world-class services and systems that would enhance our team well-being, cleaning operation and guest experience offering.
Main Duties
- Lead the Cleaning team to ensure there is a positive, motivational, supportive working environment.
- Ensure advanced planning of all cleaning operations including periodic tasks with clear schedules and sign off of all duties and tasks complete
- Manage the day-to-day cleaning schedules supporting the operational team to ensure delivery
- A focus on training and development of the team to establish good working practices with a vision and focus on both cleaning operation and creating meaningful positive customer experience interactions ensuring weekly training topics are delivered to all teams
- Ensuring excellence for Cleaning operations includes, but not limited to:
- Security, Health and Safety and compliance
- Cleaning standards
- Colleague Grooming and presentation
- Guest and Staff Interaction amp; Staff courtesy
- Best Practice and Innovation
- Ensure high standards are always achieved, being flexible to meet the changing operational needs on a continual basis and to suggest new initiatives to ensure continuous improvement and best practice are continually delivered.
- Conduct daily audits of standards and provide feedback to the teams on a daily basis
- To manage and supervise the delivery of colleague’s rosters ensuring operational demands are met and advance planning
- Lead and advise the team in managing HR issues, absence and holiday records including sickness and annual leave for all colleagues
- Support in the delivery and meeting of all site (KPI’s/SLA’s) ensuring the team are aware of performance and action plans implemented and managed
- Ensure on-site Supervision Team manage their teams ensuring they are fully conversant with their individual tasks and responsibilities.
Background amp; Skills
- Preferred experience in similar role ideally within either the Retail.
- Able to manage cleaning operation and experience in similar operation .
- Ability to work in a team environment and autonomously. High energy, calm under pressure, real team player.
- Experience in managing and leading a large cleaning team with a focus on ensuring high morale at all times
- Good attention to detail within the cleaning industry.
- Health and Safety IOSH Managing Safely
Requirements Personal Characteristics
- Able to have difficult conversations, clearly explains initiatives in sufficient detail to gain understanding, and the support of internal and external customers and partners.
- Considered a ‘go to’ person for the internal cleaning team on site providing daily direction and support
- Demonstrates high personal standards, able to identify positive behaviours in others.
- Develops knowledge and skills of others to deliver objectives.
- Experienced in training, coaching and developing others.
- Self - aware, positive interpersonal skills yet determined. Bounces back after setbacks.
- Willing to integrate across service areas, cross functional customer experience improvements are developed and implemented to the benefit of the organisation.
Requirements Qualifications
- Microsoft Outlook, Word, Excel, PowerPoint.
- Proven experience in cleaning ope