Customer Success Manager - London, UK - Hybrid
Persado, United Kingdom
Job Description
Who We Are:
Persado provides the only Motivation AI platform that generates personalized communications at scale, inspiring each individual to engage and act. Many of the world’s largest brands, including Ally Bank, Coach, Dropbox, Kate Spade, JP Morgan Chase, Marks amp; Spencer, and Verizon, rely on Persado to engage customers across their journey, from acquisition communications to online cart conversion. Persado’s Generative AI for the enterprise is trained on more than 100 billion digital business language impressions across industries, enabling marketers to motivate customers and drive significant business value. Persado has been recognized by CB Insights as the top Leader for Generative AI Text Content Generation.
As an employer, Persado is committed to creating a place where everyone’s unique perspective is valued. We understand that our team members and our inclusive culture are what make Persado special. Persado is proud to be named on Fast Company’s World’s Most Innovative Companies list in 2020 and Built In’s Best Places To Work in 2021 amp; 2022.
What We Are Looking For:
The Customer Success team leads our customers to unlock the greatest value from the Persado platform. You will collaborate with customers and Persado’s cross-functional internal teams daily to build relationships, design implementation plans, plan language experiment programmes, adapt operating models to enable scale, gather feedback to improve Persado’s solutions, identify new opportunities to grow partnerships, onboard new teams, run executive Quarterly Business Reviews (QBRs), develop account plans and negotiate and contract with customers.
As a Customer Success Manager, based in the London (UK) office, you will have the opportunity to develop your skills across these customer focused activities. You will play a key role in creating and successfully delivering account plans to unlock growth opportunities.
This is an entry level role for someone with 0 - 2 years of work experience. We are looking for someone who has the potential to develop quickly, progressing up through the grades at Persado.
What You Will Do:
- Drive customer engagement and adoption of Persado, serving as the primary day-to-day client contact for enterprise accounts in the Retail and Financial Services industries
- Collaborate with colleagues to develop and execute account plans that move customers along the Persado maturity path
- Be an advisor and expert on Persado products and testing methodologies: educate and onboard customers, develop supporters and champions, use data to build a story of program success, and advocate for customer needs
- Collaborate with marketing managers, product managers, conversion rate optimisation (CRO) managers, analysts and deployment specialists at your customer account to identify and plan campaign opportunities
- Lead weekly status calls and other ad hoc working sessions (planning, support, results review) and contribute to Quarterly Business Reviews and program governance meetings
- Be a primary point of escalation to identify opportunities for process or product improvements to improve customer experience and outcomes
- Use creative problem-solving and leadership to manage multiple work streams and deliver results in a fast-paced environment
- Build a strong understanding of cross-channel digital marketing (email, push, web, app, search, paid media, etc.)
- Travel to clients as needed
You will be working with a team of colleagues who have a diverse set of backgrounds and experiences which will help you develop in your career. Our team includes experienced marketeers, strategy consultants, tech leaders and sales professionals. On top of this you will have a dedicated career manager who will make sure your professional growth and development is progressing at the right pace, and in the right direction.
What You Bring:
- Graduate with strong academic record and 0 - 2 years of experience
- Ambitious, fast learner, eager to understand new solutions, technologies and processes
- Analytical thinker with structured problem solving skills
- Collaborative team player who is able to read the room
- Confidence and initiative to own the solution
- Clear and concise communicator
- Ability to work effectively in cross-functional project teams (e.g. tech, product, commercial, engineering, project management, etc.)
What We Offer:
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