Product Specialist- Scotland
Accora, United Kingdom
Job Description
Empathetic? Personable? Looking for a fulfilling role? You're a fit!
Join our dynamic team of field-based Product Specialists, representing Accora to customers and end users in Scotland. This is a highly fulfilling role, ensuring that vulnerable clients get the best possible outcome to empower them and bring dignity to their everyday lives.
Our Product Specialists are the face of the Company, ensuring that clients are getting the best products and the best value for money. We pride ourselves on ensuring that the customer gets the best possible outcome, regardless of whether this means we make a sale. We strive to always be empathetic with clients' needs whilst maintaining professionalism, and we regularly request customer feedback to ensure we have the right people.
Who we are
At Accora, we create and develop assistive products to help people lead as full and safe a life as possible. Insight, determination, and integrity are our core values, and we hold these at the centre of everything we do.
Click here for an insight on working at Accora: https://accora.care/gb-en/accora-care-careers-be-part-of-our-team/
Click here to see a short overview on manual handling: https://accora.wistia.com/medias/kinblrxjsq
Key responsibilities, duties and tasks
- Carry out seating assessments in the Glasgow and the surrounding areas via home visits, care homes and hospitals with assessment chairs (including bariatric chairs), and beds as required
- Assist colleagues with upstairs deliveries of chairs/beds where required
- Carry out demonstration/training sessions and presentations to groups of prescribers as directed by Sales Managers
- Managing diary to ensure all parts required for booked jobs are available
- Complete required administrative work
- Ensure that all clients are receiving an excellent level of customer service from Accora
- Maximise sales activity by supporting the sales team when required
- Help develop new areas of business geographically and new products
- Maintain and continually improve relationships with existing clients, particularly with key contacts
- Participate in product development
- Regular video conferences with head office
- Regular face-to-face meetings at head office normally every 6 months
- Retain and maintain demonstration equipment in good condition
- Adhere to relevant quality and regulatory requirements at all times
- Maintain excellent levels of personal appearance and hygiene at all times
General expectations
- Maintain personal and professional development to meet the changing demands of the job and participate in appropriate training activities
- Undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job, whether that be on-the-job training, in-house training or external training courses
- Undertake health and safety duties commensurate with the post and as detailed in the Company’s Health and Safety Policy
- Act as an ambassador of the Company and promote the company brand, always displaying a positive image to customers and members of the public
- Live and breathe our core values insight, determination and integrity; deliver to our mission statement and promote the Company’s long-term vision
Essential Skills for Making a Difference: We take health and safety seriously and expect our team members to adhere to our policies. Our employees are ambassadors of our company, promoting our brand with a positive image. We live and breathe our core values of insight, determination, and integrity, delivering on our mission statement and promoting our company's long-term vision. Adhering to high-quality and regulatory standards is essential at Accora.
Our Commitment to Supporting You: At Accora, we prioritize our employees' personal and professional development by offering training activities, on-the-job training, in-house and external training courses. We believe in investing in our employees and providing them with opportunities to grow and develop within the company. We offer a competitive salary, comprehensive benefits package, and a supportive and inclusive work environment.
Celebrating Diversity: Why It Matters to Us: We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
Requirements
Experience and knowledge
It is desirable that the postholder has:
- Relevant product and industry knowledge
- Sales experience
- Experience working alone
- Face to face customer experience
- Ex