This role that you are applying for, will be working for KINTO-UK Ltd which is a Mobility Brand owned by the Toyota Group, offices located in Portsmouth. KINTO-UK share their HR function with Toyota Financial Services (TFS) in the UK, however the job being advertised will not be working directly for Toyota Financial Services
Fleet Admin Support is responsible for providing an incredible customer experience, whilst delivering against KINTO’s key performance indicators.
Effective communication with internal teams is essential in exceeding our client expectations and customer satisfaction measured through our net promoter scores.
Believe in our business, our values, our culture and demonstrate a passion for our products and services.
The team are responsible for administrative tasks related to having a company car.
Requirements
- Take internal calls relating to admin queries
- Make calls to customers and internally in response to queries
- Processing of Fines
- Process Send backs and Private parking
- Maintain and assisted with various mail inbox queries
- Request V5 documents from various sources
- Purchase road fund licences for all vehicles
- Upload new contracts onto our internal systems
- Cherish plate management
- Upload Motor Insurance details to the insurance database
- Send out MOT and service reminders
- Process recalls from manufacturers
- Process congestion charges
- Process incoming and outgoing mail
- Scanning various documentation
- Reception cover as and when required
- Upload all new vehicles onto our internal systems
- Extract and send MOT’s receipts ready for auction
Essential Skills
- Can handle high volumes of administration work
- Be flexible, adaptable and be able to multi-task
- Self-motivated with enthusiasm to succeed
- Experience and ability with working accurately and with speed
- Strong customer focus with a first time resolution
- Organised to manage own workload and help support others in time of high volume
- Team player, supportive with colleagues
- Effective communicator with strong service ethic
- Problem solving, solutions focused
- Good analytical skills, ability to identify best practices
- Excellent task amp; email quality
Desirable Skills
- Experience with MS Excel an advantage
- Relationship management
Ideal Attributes
- Resilient and resourceful
- Hard worker with a can-do attitude
- Able to process and implement improvements
Benefits
- Competitive Starting Salary
- Annual bonus
- A fantastic pension starting at 4% employee contribution, with the company putting in 11%. This can increase to employee putting in 6% with the employer putting in 15%.
- Retail discounts
- 25 days holiday + bank holidays per calendar year
- Free onsite car parking
- Wellbeing hour each month
- Discounts on Toyota amp; Lexus cars
- Life assurance scheme
- Employee assistance programmes
- Hybrid Working Policy - 2 days WFH per week should the employee want to
- Enhanced maternity amp; paternity benefits
- Wellbeing events
- Hours are 37.5 hours per week Monday - Friday
KINTO UK is an equal opportunities employer. We welcome applications from anyone who is excited by the opportunity of joining us and will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran, neurodiversity status or disability status.
OUR RECRUITMENT PROCESS
At KINTO we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all.
For this role we follow a 1st and 2nd round interview process with a member of HR and the hiring Manager/s. The interview will be via Teams and/or Face to Face, so that we ensure you have the best experience.
Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs.
Some examples of how we might be able to help are listed below:
- Providing a copy of interview questions before the interview
- Organising a time and location that best suits you
- Allowing additional time for the assessment and interview
We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self.
On the job