We are Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
As a company, weβre passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.
Requirements
Position - Customer Service Advisor
Fixed Term - until 30/06/2024 with potential for extension
Location - Leeds, United Kingdom. Once a period of training is completed candidates will be able to work on a hybrid basis.
Working hours: 9am 5pm working Monday Friday
Skills: Customer service, strong communication skills, strong telephone manner, recording keeping amp; administration
Your role will be responsible for delivering a service to external local council customers for various services including Revenues amp; Benefits.
Key Responsibilities:
Desired Skills:
Benefits
Life at Civica: Life at Civica is fun and flexible. We have the following benefits that make us one of the top employers of choice and a great place to work.
Civica Foundation | Giving Culture: Weencourageour people to takeadvantage of our Days of Difference initiative that makes a lasting impact in the community through goodness and charity.
Civica Culture | Work life balance and Blended working: Flexible working, less commuting and more time with friends and family gives a perfect work life balance to our people.
Learning and Development | Growth Opportunities: Civica has a unique 70:20:10 learning model, which supports your learning demands in an interesting, challenging amp; fun way!
Employee Wellbeing: Being a people-first company, we have integrated health and wellbeing benefits for our members and their family. We have a team of Mental Health Champions working hard to change the stigma around Mental Health. We routinely run awareness workshops to ensure our colleagues better understand how Mental Health can impact your day-to-day life. We are available for support when you need it most