Mendix the leading low-code application development platform:The Mendix Platform uses visual modeling to abstract long-form coding out of application development. Our customers use Mendix to create and deploy better software for the enterprise, faster. Mendix is collaborative - the people who use the software and the people who build the software work together throughout the development process.
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We are looking for a creative, innovative, and inspiring personality with a passion for customer success and expansion. As a
Senior Enterprise Customer Success Manager, you will join our rapidly growing company and become an integral part of an exceptional team redefining the way companies focus their digital transformation efforts in the UKamp;I.
Our team embodies a spirit of collaboration and fun that is at the heart of everything we do. We thrive on the collective synergy of our diverse talents, coming together to achieve a common purpose. Our work is not merely a routine; it's a passionate endeavour to be trusted advisors to our Mendix customers. We believe in building lasting relationships founded on trust, transparency, and a genuine commitment to the success of our clients. Throughout the month, we meet together for meaningful moments where we can laugh with each other and enjoy some free food. We are professionals but we have fun whilst we do it! It's this unique blend of camaraderie, professionalism, and a shared sense of mission that sets our team apart and makes the journey of serving our customers truly extraordinaryYou’ll help our customers drive digital innovation by: .
- Becoming a trusted advisor, building and sustaining customer relationships while driving the adoption and expansion of the Mendix platform to exceed our revenue goals. The CSM will work closely with Account Executives and Presales to develop the designated accounts and implement mutually agreed account plans.
- Leading the post-sales effort in building strategic Enterprise Success Programs through which you will deliver consistent value to your customers.
- Becoming a Mendix platform-adoption expert so that you can astutely discuss and teach the value and purpose of each part of the Mendix platform as well as the adoption roadmap.
- Applying your domain expertise with customers in best-practice discussions that can either be specific to the use of Mendix or more general regarding enterprise success.
- Your focus will be on customer intimacy as you drive business value assessment and deliver business impact and innovation to customers by truly understanding their key business drivers.
- The CSM is a high-impact and high-visibility role responsible for ensuring the pervasive enterprise adoption of the platform and for closing enterprise contracts within an assigned set of accounts
You’re the innovator we need if you have:
- 5+ years of experience in executive-level customer-facing roles such as customer success, sales account management, presales, or consulting within a high-growth technology environment
- Proven success record in customer onboarding, retention and driving additional revenue through customer expansion, preferably in the public sector and retail (large enterprises).
- An understanding of technology and an ability to distinctly explain technological and business concepts
- Demonstrated effectiveness in multi-faceted digital transformation projects and a strong vision for digital transformation
- Exceptional executive-level communication, presentation, and interpersonal skillsin English.
- You're currently based in in the UK and flexible to travel as needed (approx. 25% travel is required), largely within the UKamp;I
So, are you the brilliant Customer Success Manager we're looking for? Join now!
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If you see a job description and think, I’d be perfect for that but your experience doesn’t align perfectly with the qualifications don’t let that hold you back. We’re always eager to hire talented, passionate candidates so give it a try and apply.
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