Group Technical Manager
Location: Any UK Site
Come join Alexander Dennis on our mission to save the planet. We are transforming public transport globally by designing, manufacturing, and servicing greener, more eco-friendly, buses and coaches.
Our people are our biggest asset, making us the hugely successful company we are. We are transforming how we work, offering team members more flexibility around how they live and work.
We’re in the middle of the biggest new product development agenda in our history and you will play a pivotal role in the success of this through the delivery of cost reduction and value analysis and value engineering projects.
What does that mean for you?
- Generous salary package we reward our people at the level they deserve.
- A half day on a Friday. Yes, every Friday. Giving you more time at the weekend to do the things you love with the people you love.
- A 37-hour working week, with flexible working options, giving you that much needed work/life balance.
- Annual leave entitlement which increases with tenure.
- Pension scheme to help you save for the future.
- Access to our Employee Assistance Programme which offers practical, impartial support on issues impacting your life.
- Cycle to work scheme, discounted gym membership, and regular meditation sessions as your health and wellbeing is important to us.
Interested and want to find out more? Check out our YouTube channel or LinkedIn!
Your dream role:
The Group Technical Manager will provide support to our major customers. You will act as a gate keeper between the Field Service team and Quality RQI team, facilitating and vetting RQI inputs into the Quality function. You will manage the information flow and will liaise with the relevant departments within AD to provide accurate technical information to enable prompt investigation and resolution of customer concerns.
Main responsibilities:
- To identify and report reliability, performance and maintenance issues that affect customer perception of the ADL product.
- Arranging and supporting supplier meetings on technical issues
- Participating in regular meetings between all departments that are involved in problem resolution on body and chassis product in order to monitor and improve resolution times.
- Administer new campaigns and updates.
- Compile and submit campaign requests for field service actions.
- Monitor, control, and report campaign status within allocated timescales.
- Liaise with service operations dept to plan and allocate resource on campaign actions.
- Supporting RSM’s at customer meetings, where appropriate
- Supporting RSM’s in field investigations and trials.
What you will bring:
- Background in vehicle engineering (HGV or PSV)
- Excellent technical knowledge of bus industry
- Qualifications to HNC or equivalent
- Communicative skills in both written, oral and PC
- Experience of vehicle maintenance procedures and customer operations
- Excellent problem-solving skills.
- Experience of vehicle maintenance procedures and customer operations.
- Ability to prioritize critical issues.
- Effective time management
- Trustworthy and credible in face-to-face customer meetings
- Confident when presenting to internal and external bodies.
Next steps:
If this sounds like you, and you’re interested in coming ‘aboard’, then we would love to hear from you. Alongside uploading your CV, please share a short covering letter detailing why you’re interested and why we should hire you!
*Recommend a Friend is applicable for this role.
We care deeply about being inclusive and we encourage applications from people with diverse backgrounds and experiences.
Due to the volume of vacancies and applications, we would prefer that you submit your application online. If however, you require an alternative method of applying, please give us call on +44 1324 621 672 or send an email to IND-H