Delivery Driver (Full time)
Oxwash, United Kingdom

Location: London (Battersea, SW8 4AS) | Salary: 24,856 | Contract: Full-time Permanent

The role

Oxwash is looking for a full time Delivery Driver to drive our long-wheel base, high roof electric van to collect/deliver laundry for our customers in London between Mondays and Fridays from 06:00 AM until 03:00 PM. This position would suit someone with a strong background in customer-facing courier or delivery roles and who has a full manual driving licence and a passion for sustainability!

Your key responsibilities will include, but not be limited to:

Safety:

• Wearing all correct PPE and uniform.
• Reporting all accidents, incidents and near misses to your line manager without delay.
• Driving and delivering in a way that complies with the highway code and Oxwash’s SOPs.

Inventory:

• Reporting any low stock of consumable spare parts and any missing items or damage to vehicles, PPE or devices.
• Accountable for ensuring the vehicle you are using has all correct items such as tools amp; first aid kit.

Operations:

• Responsible for the efficient delivery of all assigned tasks in order to achieve on-time delivery.
• Responsible for completing weekly van checks and that any failings are reported to the most appropriate person without delay.

Quality and customer experience:

• Accountable for ensuring all items arrive to the customer in the same state that they left the lagoon.
• Accountable for ensuring you uphold the positive image of the brand at all times in a public facing role.
• Supporting with customer queries from/with Customer Services.
• Responsible for ensuring that any changes to delivery times are communicated to Customer Services and your line manager or site manager, as appropriate.
• Handle customer information with sensitivity and discretion and following our internal procedures.

Leadership and team development:

• Aid with the training of new hires, and existing colleagues and seek opportunities to upskill yourself.
• Provide internal stakeholders (e.g. Operations Manager, Head of Operations amp; CS) with concise and clear communication around any issue occurred.

Requirements

Key qualities and competencies:

• Driving- You should have at least 1-2 years of driving experience and a full driving licence with a maximum of 6 points. Our ideal candidate will also have experience in delivery driving or courier work and / or driving experience in 7.5 tonne and Category C vehicles.
• Communication- You'll be the face of Oxwash, interacting with our valued customers and delivering the premium services that we offer. You will communicate in a respectful and professional way.
• Adaptability- Things may change at short notice, and you will take those changes in your stride and adapt as needed.
• Team player- We are on a really exciting growth trajectory, so enthusiasm and a willingness to muck in are key. When you're not busy driving, you'll help process laundry or assist with other essential areas like customer service.

We will provide all the training you need to be successful in your role.

Desirable Experience:

• Courier or other delivery work or perhaps customer service or hospitality work;
• Ability to work under pressure to tight deadlines.

The Application Process

We will review applications for this position on a rolling basis and aim to get back to you within 2 weeks. If you are invited to interview you can expect:

A phone or video call with Zoi, our Talent Associate (30 mins)

Paid shadow shift, including a competency and values interview with our Operations Manager (4 hours)

Final result on your application and feedback

Benefits

Salary: 24,856 per year

Generous EMI share options, following successful probationary period

30 days’ holiday (including bank holidays or a day off in lieu) + the option to buy more and take your birthday off!

Uniform and equipment provided by Oxwash - no need to use your own smartphone for work anymore! You’ll also get an allowance to buy work related equipment.

Employee discount on personal laundry and wet cleaning

Free, confidential mental health support + 1 Mental Health Day off

A funded health cash plan and enhanced sick pay

Cycle to work scheme

About Oxwash - come and join the washing revolution!

Job Rewards and Benefits