Stock Operations Manager, Selfridges Trafford
Charlotte Tilbury, United Kingdom
Job Description
Stock Operations Manager, Selfridges Trafford, Maternity Cover
Fixed Term Contract, Full Time
Founded by British makeup artist, Charlotte Tilbury MBE, in 2013, Charlotte Tilbury Beauty revolutionised the face of the global beauty industry by de-coding makeup application for every person, at any age, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty, continues to break records across countries, channels, and categories. The company now employs over 1,100 people globally and is available to buy in over 76 locations via CharlotteTilbury.com
A stock manager acts as the ultimate Charlotte Tilbury operations ambassador by leading a team with the unique Tilbury vision. They thrive on operational excellence, are dynamic and a true coach that helps develop the team to achieve sales and operational targets They know time is of the essence and how high demand our product is for our customers. They pride themselves on creating and driving a magical customer experience through the silent services
Key Accountabilities
- Driving operational success through motivation of the team to hit KPI targets
- Drive profit protection through highlighting high stock volumes/slower selling lines to the business manager
- Management of stock operations assistants ensuring any delegated tasks are followed up and reviewed
- Effective communication through the leadership team to support knowledge to improve customer experience instore where stock or any operations may impact or have changes
- Implement any brand processes meeting required deadlines
- Working and liaising with host store partners and senior stakeholders; ensuring brand compliance with policies and procedures
- Management of the shop floor replenished system and review to adapt the needs of the business where necessary
- Monitor and log the use of testers weekly and order in accordance to needs
- Management of all deliveries ensuring these are processed accurately and in a timely manner with any discrepancies raised and followed up
- Completion and checks of all paper work
- Effective management of out of stocks to control instore lost sales
- Ensure the write off process for products comply with company policy and procedure, whilst limiting and reducing loss for the business is managed effectively and any flags are raised to the business manager
- Ensure completion of transfers and recalls are processed in a timely and accurate manner, limiting and reducing loss for the business
- Think limitlessly with your plan for the calendar year with consideration for New Product Launches and activity
- Respond to queries regarding stockroom processes and procedures in a timely and professional manner
- Demonstrate a good operational knowledge of the business
- Adhere to health and safety guidance in the workplace
Requirements
- Naturally creative, seeking innovative ways to over perform and deliver
- An entrepreneurial mindset, focusing on the ‘why?’ and taking risks to reach for ‘wow’ results
- Assertive with energy and drive to succeed
- Strong emotional intelligence and engaging personable skills that can be adapted to suit
- Ability to build and maintain strong relationships with your team and stakeholders
- Acts with integrity and isn’t reluctant to hold ownership
- Time management and prioritisation
- Confident in operational stock controlling
- Works with pace to meet deadlines
- Resilient when dealing with ambiguity
- Agile and solution orientated
Benefits
What is in it for you?
- You can only be the best when you are set up to succeed not only do we offer on the job training. We offer you the opportunity to attend Charlotte’s Magic Academy where dreams are truly made. Combining art, commerce and Charlotte’s own values. You will feel truly empowered to live the magic in your role.
- Opportunities to disrupt processes (in a positive way!) and run your business like a true entrepreneur alongside support from your Business Manager and the wider business.
- The opportunity to be part of a company where we celebrate our achievements and you are included. With a real scope for growth and progression to support your own development.
- You receive exclusive launches of our incredible products before anyone else not only that you even receive a full Charlotte Tilbury look once you pass your probation. (That is right all the products from one of our iconic looks)
- We also offer an incredible staff discount, and access to Tilbury Treats our very own rewards platform allowing you to save money and gain money cannot buy discounts on anything from gym memberships to cine