Customer Success Manager - English and German Speaker (London) [15982]
Getty Images, United Kingdom

• The Customer Success Manager is responsible for renewing contracts and growing spend commitment from within a Getty Images’ customer base, comprised of French and German clients across Europe.
• You handle all aspects of the contract renewal process, from successful onboarding to ensuring adoption/usage/consumption, proactively solving issues, teeing up and completing the renewal/upgrade, and more.
• You will conduct customer performance reviews through discovery conversations, renewal negotiations and closure.
• You delight in deep discovery and solution-selling.
• Customer interactions and communicating is handled through web conferencing/telephone/email/ for all aspects of sales cycle, including price and contract quotations, solicitation, inquiries, negotiation, and problem resolution.
• Salesforce is used for entering orders, tracking, information gathering, troubleshooting, and research.

• Follows up on all assigned/designated contract renewal opportunities.
• Handles all aspects of the renewal process, from onboarding to contract and customer performance review through negotiations to closure.
• Works closely with product specialists and supporting departments in structuring and carrying out renewal contracts.
• Meets and exceeds quarterly sales quota for contract renewals.
• Negotiates contract terms that meet clients’ needs yet increase efficiencies and revenue streams for Getty Images.
• Enters accurate customer and sales data into Salesforce and related systems.

• Experience consistently meeting or exceeding sales targets.
• Experience with enterprise/solution selling
• Ability to grow and lock in revenue of client base of assigned accounts.
• Skills to sell and upsell, growing customer retention and underpenetrated accounts.
• C1 Level or above in English and German
• Ability to grow the number of users/contacts and build rapport quickly to understand their business direction and short/medium-term needs.
• Experience developing accounts and finding opportunities to grow accounts within a sector.
• Demonstrate excellent time management and deep discovery skills to identify new and bigger solutions
• Ability to overcome objections of price and competition, problem-solving, and have persuasive presentation skills.

Job Rewards and Benefits