Customer Service Advisor - Gatwick Airport
Optime Group, United Kingdom

Aviation Recruitment experts Optime are searching for an experienced Customer Service Advisor to join a well-respected and successful client in Gatwick.

As a Customer Service Advisor in an Airport Consolidation and Distribution Centre, you will be the primary point of contact for valued customers. You will play a pivotal role in ensuring the smooth and efficient handling of cargo, responding to inquiries, resolving issues, and maintaining positive relationships with clients.

What’s on offer:

• Rate of pay: 12.52 per hour
• Overtime paid at 18.78 per hour
• Shift Pattern: 4-on / 4-off
• Shifts: 2 x DAYS (6AM 6PM), 2 x NIGHTS (6PM 6AM), 4 x OFF
• Weekly Pay
• Free Parking
• Temp to Perm (performance based)

• Customer Engagement: Act as the first point of contact for customers.
• Handle inquiries, requests, and concerns in a professional and timely manner.
• Build and maintain strong customer relationships through effective communication.
• Coordinate the processing and distribution of goods within the warehouse and airport.
• Monitor goods movements and update customers on the status of their shipments.
• Ensure compliance with all relevant regulations and safety protocols.
• Issue Resolution: Identify and resolve customer issues, including delays, damages, and discrepancies.
• Documentation and Reporting: Maintain accurate records of goods deliveries, ensuring proper documentation and reporting.
• Compliance and Quality Assurance: Adhere to all airport and industry regulations, including security and safety protocols.
• Customer Feedback: Collect and analyse customer feedback to identify areas for improvement.
• Collaborate with colleagues in the warehouse, logistics, and other departments to ensure seamless operations.
• Participate in team meetings and training sessions.

• Previous experience in customer service or a related field
• Knowledge of airport or warehouse operations is a plus
• Driving Licence is preferrable due to the location of the site
• Strong communication and interpersonal skills
• Excellent problem-solving abilities and attention to detail
• Proficiency in using computer software and systems
• Ability to work in a fast-paced and dynamic environment.
• Flexibility to work shifts, including evenings, weekends, and holidays as needed

For an opportunity to interview for this fantastic role, please submit your CV to apply!

Optime Group is acting as an Employment Business in relation to this vacancy.

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