ITG is seeking a seasoned Senior Account Manager who will oversee the execution of prominent retail print marketing projects using our workflow system for our Clarks account.
As the newly appointed Senior Account Manager, you will take charge of your own assignments and assume accountability for customer service provision, operational efficiency, and administrative effectiveness. This role entails the day-to-day responsibility of giving instructions for artwork, printing, and file uploading on the online systems, with support from the Account Director and Brand Guardian.
Responsibilities:
- Building and maintaining strong relationships with the customer by maintaining high levels of customer service at all times.
- Manage stakeholder/client relationships at all levels, ensuring efficient and effective communication with all parties throughout the duration of a project.
- Accurately managing information from the customer, formulating allocations, production and artwork briefs
- Manage requests for quotations, adhering to agreed KPIs.
- Used to working with large complex allocations and managing store fittings data.
- Maintain detailed job history and track of costs.
- Producing client CPA‘s, manage timings and the successful delivery of projects
- Manage the upload of files to online systems.
- Ensure any queries are responded to accurately and promptly.
- Work closely with colleagues in supporting daily operations with regards to workflow and best practice
- Ensure projects are completed and dispatched to pre-agreed schedules, right first time every time.
- Work closely with suppliers on campaign timings and deliveries and identify potential savings and innovation opportunities.
- To lead on the review process at the end of each project, ensuring results and learnings are captured to help inform future work.
- To proactively engage with and lead on ways of working discussions and improvements in processes.
- Press passing campaigns prior to dispatch.
- Manage and deal with all store queries relating to your projects that come through to the POS helpline.
Requirements
- Ability to build relationships as part of a dynamic team.
- Second-to-none organisational skills
- Good problem-solving skills.
- Strong written, oral, and interpersonal skill
- Computer literate with good knowledge of excel.
- Pro-active, motivated and committed to developing own knowledge and skills.
- Responds positively to new situations and challenges.
- Team worker with a positive outlook
Benefits
Work’s a treat!
On top of a competitive salary, you can expect a whole load of perks:
- 25 days’ holiday + bank holidays we understand the importance of you getting some down time.
- Annual Wellbeing Day enjoy an additional day on us to look after your physical and mental wellbeing.
- Pension Scheme helping you save towards your retirement home in the sun!
- Corporate Medical Cash Plan claim back the cost of your medical treatments.
- Smart Working Options spend up to 40% of your working week from home.
- So many savings through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
- Employee Assistance Programme our people are at the heart of everything we do, so if you’re happy, we’re happy.
- Cycle to Work Scheme save on the cost of biking to work.
- Monthly Employee Awards - Employee of the Month programme with 250 bonus
- Raising money for charityincluding a paid Volunteer Day we’re all about giving back and having lots of fun in the process!
- Referral scheme know the perfect person to join the team? You could bag 1,500 for a putting a good word in.
- Wellbeing Programme giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
- Enhanced Family Friendly Leave support for you and your family to help you navigate through the craziness of family life.
We Value Diversity
We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.
We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.
At the end of the day, we make sur