Box Office Sales Assistant - Full Time - Gatehouse Theatre
Freedom Leisure, United Kingdom

The Gatehouse Theatre is a provincial theatre in the heart of Stafford. It has a busy received season showing a variety of Music, Comedy and Drama and is known for punching above it’s weight when it comes to produced shows. Currently the theatre produces 3 studio Youth theatre shows and 1 main house summer school per year, not forgetting it’s acclaimed annual Shakespeare show which attracts famous actors from around the world.

Whilst ambitions are high when we produce, our heart is with the local community. We work closely with our local amateur dramatics and dance schools to make their shows the best that they can be. We run community engagement projects such as our afternoon film days which aim to combat loneliness and we support local charities. It’s a good time to join us as well, we have seen record ticket sales last year and we are only going up! This is your chance to join a thriving team who are dedicated to pushing the boundaries and achieving technical excellence.

At the Gatehouse Theatre we are looking for a Box Office Sales Assistant to join our team. Box Office Sales Assistants are key members of the Gatehouse Theatre front of house team, comprising Box Office, Duty Management, Venue Assistants and Ushers. Reporting to the Box Office Manager, you will be primarily responsible for selling tickets for performances, events and classes, providing Tourist Information as part of the Tourist Information Centre, providing the highest standards of customer service at all times and acting as a vital link between audiences, visitors and building users. There may also be times when you will be required to assist the marketing team.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

Hours: 37 hours a week, Monday - Sunday (Rota Basis)

Requirements

• To actively drive sales for theatre shows, events and outside productions.
• To become proficient and operate internal sales, analysis and administration software
• To assist the public in smoothly purchasing tickets for theatre events and promote other shows and services to increase secondary spend
• To operate the telephones and main switchboard
• To ensure a thorough knowledge of events at the Gatehouse to enable the Box Office to give the best possible customer service
• To actively pursue an in-depth knowledge of the venue’s computerized Box Office system and online sales technology
• To ensure the ticketing system’s records are maintained and accurate
• To contribute to the administration of the department, ensuring information is up to date and well-organised

• To support the administration needs of other departments (within reason) under the instruction of the Marketing Manager
• To be responsible for cash, card and cheque transactions
• To be responsible for the opening and closing of the Box Office and ensure security of the Box Office is maintained

Benefits

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

• My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
• Discounted Staff membership (including family members)
• Incremental holidays
• Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
• Company pension
• Various insurance and saving schemes
• Financial advice
• Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings)
• All this as well as fully funded training and career progression opportunities in a team working environment

Closing Date: 15th March 2024

Salary: up to 20,102 per annum

Job Rewards and Benefits