Nightshift Security Customer Service Officer
ABM UK, United Kingdom

JOB TITLE: Nightshift Security amp; Customer Service Officer

REPORTING TO: Operations Manager

RATE OF PAY: 12.32 per hour

SHIFT PATTERN: 38.5 hours per week, 4 on 4 off (including Weekends and Public Holidays)

OVERVIEW OF JOB DESCRIPTION

Gyle Shopping Centre is one of Edinburgh’s prestige retail outlets which benefits from easy commuting from Edinburgh city centre and surrounding areas, it offers free parking and discounted benefits from certain retailers, As part of the ABM security team you will also benefit from full uniform with an annual refresh, access to Perkbox employee benefit scheme which includes discounted Evouchers for most retailers, including Gyms, holidays and car rentals to name a few, it also offers Employee assistance programme which boosts 24/7 365 independent support for all colleagues. This position is for a Nightshift Security amp; Customer Service Officer working 38.5 hours per week, 4 on 4 off shift pattern, with paid breaks at 10.90 per hour, we offer 28 days annual leave including public holidays.

Online E learning is readily available which supports our comprehensive Learning amp; Development programmes offered to all ABM colleagues. Full training and induction programme for all colleagues with a one team approach this is a fantastic opportunity to join our team.

The Gyle Shopping Centre Security amp; Customer Service Officers are responsible for the safety and welfare of members of the public who visit the Centre to ensure that they have a pleasant shopping experience without fear of any incidents occurring which may affect that experience.

They are also responsible for ensuring that assistance is afforded to all retailers and staff within Gyle in matters pertaining to the operation of their unit. In addition, there are a number of duties which they perform throughout the 24 hour period that ensures the smooth running of the Centre.

Although a shift forecast is in use you may be required to work overtime at short notice. This is regarded as an integral part of the job and if at all possible, notice will be given.

Main Duties amp; Responsibilities:

• Dealing with customer complaints.
• Assisting all members of the public when requested.
• Attending first aid incidents.
• Fire/bomb evacuation.
• Assisting retailers in all matters relating to shoplifters.
• Policing the customer and staff car parks
• Dealing with lost/found children.
• Dealing with lost/found property.
• Assisting motorists within the car park (accidents, thefts etc.
• Fire testing of the retail unit’s fire alarm systems.
• Monitoring the Centre fire alarm panel.
• Monitoring the Centre CCTV system.
• Reporting defects/spillages within the Centre and collect litter where necessary.
• Signing in of all visitors to the Centre Management.
• Operating and monitoring the Centre intruder alarm system.
• Radio operation and maintenance.
• Control of all contractors ensuring compliance with Centre Operational Policy.
• Control and issue of all Centre keys maintaining accuracy of all logs.
• Opening and closing the Centre.
• Police Liaison on community and criminal matters.
• Enforce the strict no smoking policy.
• Implement all emergency procedures when required.
• Patrol the mall areas of the Centre to prevent crime and unruly behaviour.
• Carry out weekly check on retailer’s compliance to the Fire Precautions Act 1971.
• Carry out weekly checks on any unoccupied unit.
• Carry out daily, weekly amp; monthly health and safety checks in the workplace and report faults.
• Comply with all Health amp; Safety policies and procedures.
• Check fire escapes, fire extinguishers and emergency lighting in the common areas.
• Ensure that all customer facilities in the Centre are clean and serviceable.
• Carry out Control Room duties, answering telephones and personal enquiries at Reception.

Person Specification:

· Availability as and when required including evenings and weekends depending on shift patterns.

· Promote a clean and safe working environment by ensuring all tasks are carried out in line with company policies and procedures.

· Have strong customer service skills.

· Ensure all health and safety procedures are applied in complying with legislation and company policy and procedure.

· Maintain critical standards for professionalism, service, speed and quality assurance.

· Adhere with new policies and procedures to ensure that a respectful workplace exists.

Essential

· Sound communications skills.

· SIA License

· CCTV License (Preferred)

Job Rewards and Benefits