Product Data Analyst (UK)
Dayshape, United Kingdom
Job Description
About us
We’re an award-winning enterprise software scale-up with high ambitions for growth. We recently won the ScotlandIS Digital Tech Scale-up Business of the Year award and have previously been recognised as Scotland’s fastest-growing tech company in the Deloitte Technology Fast 50 for three consecutive years.
Dayshape is an advanced resource management solution, incorporating AI and intelligent automation to help professional services firms optimise their workforce like never before. It’s built to handle large, complex, and ever-changing requirements with ease.
Our customers include accountancy firms from the Big Four and global top 10, and Dayshape is used in more than 25 countries across four continents. Our target customers are global firms, international networks, and large national or regional organisations, if they’re big enough to have the challenges that Dayshape can solve.
As a company, we liveour valuesevery day and we're committed to making sure our friendly and inclusive environment grows with us.
About the role
Dayshape is a single product company, and the Product department interfaces with almost every other team in the company including Engineering, Sales, Marketing, Customer Success, Professional Services and Support. As a product data analyst you will work closely with these departments to help deliver the product data that the business needs in order to be successful.
You will be deep diving into Dayshape’s product features and uncovering insights regarding customer usage and feature adoption. Sharing those insights via intuitive dashboards and reports will be a core part of your responsibilities. These insights will assist us in our product development lifecycle by uncovering pain points and help prioritise where value can be driven forward. Likewise, you will be delivering analytics as a feature to our customers (via the customer success team) by providing easy to understand reports regarding customers onboarding into Dayshape.
What you’ll do in more detail:
- Work in partnership with our engineering colleagues to build our analytics solution from the ground up
- Work with Product and Engineering team members to develop the mechanisms to obtain product and feature analytics.
- Work very closely with Product Managers to assist in the creation and ongoing maintenance of product analytics dashboards
- Lead on the analysis of product data to identify trends, patterns and insights.
- Gather supporting data during product discovery phases on existing product functionality
- Connect with stakeholders and conduct presentations on the narrative of the data
- Collaborate with the Customer Success department to build customer-facing dashboards and reporting on customer platform usage, feature adoption, and other relevant metrics.
- Provide support to Product in the creation of a strategy and designs for dashboards aimed at specific user personas within the product.
- Help identify opportunities to improve product performance and customer experience.
- Support Marketing and Sales departments with relevant product data which can translate into marketable messaging, differentiators and unique value propositions.
- Assist in the development of KPIs across the breadth, depth, usability, frequency and sentiment measurements of Dayshape to help drive underlying product performance analysis.
About You:
- You have a proven track record (2+ years' experience) in product analytics, data analysis and visualisation, using tools such as Excel, Power BI, Tableau, SAP BI, Azure data explorer, Azure Data Lake Store.
- You have experience working closely with Engineering colleagues to design and articulate the analytics strategy for an organisation and deliver against that strategy.
- Have strong analytical and problem-solving skills.
- Comfortable with uncertainty and enjoys working within an ambiguous environment where we don’t have established ways of working, but willing to get stuck in to define these processes for the future.
- Excellent communication skills, with the ability to present complex data in a clear and concise manner.
- Comfortable discussing technical concepts, with an appreciation of engineering fundamentals.
- Have a strong ability to operate both independently and in a collaborative team environment.
- Willing to help shape a new role in a fast-growing company and own the direction of travel to build product analytics into a core strength within the company.
- You have a natural curiosity and are passionate about learning new skills and technologies.
- You can work closely with cross-functional teams, including product managers, engineers, and customer success representatives, to gather requirements, and ensure the successful