Job Title: Lettings Coordinator - Residential
Location: Twinkl HQ, Sheffield. S11 8HD.
Job Type: Full-time (Monday - Friday, 8:30am - 5:00pm)
Salary: 24000 - 27000 per annum
Line Manager: Michael Huyton
Recruiter: Frazer Scott
Closing date: 15/03/2024
About Us:
Twinkl is a leading educational publishing company dedicated to delivering high-quality resources to our customers. With a commitment to delivering exceptional service and maintaining the highest standards, we are seeking a highly organised and detail-oriented Estates Coordinator to join our team. This role offers a unique opportunity to contribute to the success of our diverse property portfolio.
Job Summary:
As an Estates Coordinator, you will play a pivotal role in the efficient management of residential properties with a primary focus on lettings. Additionally, you will be responsible for providing support in the coordination of activities related to our commercial properties. This multifaceted role involves working closely with the estates manager, tenants, and various stakeholders to ensure seamless operations and tenant satisfaction.
Key Responsibilities:
- Residential Property Management:
- Oversee the day-to-day operations of residential properties, with a primary focus on lettings and tenant management.
- Coordinate property viewings, tenant screenings, and lease agreements.
- Address tenant inquiries, concerns, and maintenance requests promptly.
- Track and report on key performance indicators, with a primary focus on achieving and sustaining a 90% customer satisfaction (CSAT) score for lettings.
- To complete 100% of residential estates tasks/maintenance requests in a timely manner.
- Manage the capacity of our residential properties to achieve 100% occupancy every month.
- Commercial Property Support:
- Assist in the management of commercial properties, liaising with property managers and tenants as needed.
- Coordinate lease negotiations, renewals, and tenant improvements.
- Administrative Duties:
- Maintain accurate records of property information, lease agreements, and tenant communications.
- Prepare and distribute regular reports on property performance and key metrics.
- Communication and Relationship Building:
- Stay informed about local housing laws, regulations, and industry trends.
- Ensure properties comply with relevant health and safety standards.
- Communication and Relationship Building:
- Foster positive relationships with tenants, vendors, and internal stakeholders.
- Communicate effectively with all parties involved in property transactions.
- Problem Resolution:
- Address and resolve issues related to property management in a timely and effective manner.
- Implement preventive measures to mitigate potential problems.
Requirements
Qualifications and Skills:
- Bachelor's degree in Real Estate, Business, or a related field preferred.
- Proven experience in residential property management, with exposure to commercial property management.
- Strong understanding of property leasing processes and regulations.
- Excellent communication and interpersonal skills.
- Proficient in property management software and google docs/sheets/drive etc.
- Highly organised with strong attention to detail.
If you require a reasonable adjustment to the application/selection process to enable you to demonstrate your ability to perform the job requirements please include this at the foot of your covering letter. This will help us to understand any modifications we may need to make to support you throughout our selection process.
Benefits
In return for everything you can bring, we can offer you an exciting role in a fast-growing and dynamic business, with plenty of career opportunities.
Here are a couple of the things that make Twinkl a great place to be:
- A friendly, welcoming and supportive culture. We believe work should be fun and always put people before the process
- Diversity, inclusion and belonging - our Employee Network Program includes working groups for LGBTQ+, People of Colour, Disabilities (visible and invisible), Women in Tech and Working Parents.
- From day 1 - Westfield Health, 29 annual leave days per year plus up to four additional days that may be awarded each year by the company, flexible working policy with opportunities to work fr