General Manager
Belong, United Kingdom
Job Description
Are you an inspirational and experienced social care manager? Do you have the energy, drive and passion to embrace and promote a positive culture and support both resident and colleague well-being? Are you excited at the thought of working for a leading and pioneering not for profit care provider?
If you answered Yes to each of these you might just be the perfect candidate for Belong Crewe. We are now recruiting for an inspirational care focused leader to be our General Manager. You will have the expertise, experience, drive and enthusiasm to lead our Belong village. Taking the next steps in maintaining and growing a high quality service with facilities that welcome all age groups whilst overseeing our reasonability and commitment to care excellence, regulatory compliance and legislation.
You will lead by example taking people along on the journey to achieve and maintain a positive and inclusive environment; sharing the Belong values across the Village, the wider organisation and the community beyond.
As General Manager you will have commercial responsibility for your Village so it is essential that you have excellent financial and commercial awareness, whilst being adaptable and flexible to accommodate a changeable landscape. You will also be knowledgeable and have experience of working with the local authorities and the ICB to ensure that we provide an exceptional level of service and meet regulatory compliance.
Belong are committed to promoting a diverse and inclusive community a place where our residents can thrive through quality and individual person care centred care packages which encompass physical exercise, social activities, nursing care and holistic well-being. As General Manager you will support a full team of experts within the care village, offering training, guidance, support and growth. You will nurture staff to be the best at what they do so that they can use these skills to support and ensure that our residents flourish in our homes.
For a full Job Description please contact the recruitment team on 01270 610666
Salary - 65,155
Closing date - 18th March 2024
Company Information.
Belong are a multi-award winning organisation is a pioneer of services for older people, creating vibrant village communities and specialising in supporting people to live well with dementia. Belong provides a ‘home for life’, supporting people on their journey with a range of services from home care, through independent living apartments to 24-hour care in specialist households, including nursing and dementia support.
Belong Crewe, our state-of-the-art community and residential care village on Brookhouse Drive, boasts a vibrant village centre, with facilities including a bistro, hair salon, exercise studio, function room and therapy rooms. The Village boosts 72 suites across 6 households; providing care in a setting that is radically different to many care homes.
Belong Crewe is CQC rated 'Outstanding'
Requirements
JOB TITLE: General Manager
RESPONSIBLE TO: Head of Operations
MAIN RESPONSIBILITIES
Effectively lead and develop competent, skilled and customer focused teams that deliver the Belong Values and achieve impressive results to ensure the business objectives for the Belong Village are achieved
Be a visible and positive role model; working in accordance with Belong standards and values; developing and enabling a culture where people feel supported and valued
Maximise customer satisfaction and financial performance of the village
Ensure that services provided meet with legislative and organisational standards and uphold the Belong values
Build and develop relationships with key professionals and ensure that the needs of customers are met through collaboration and agreed service levels
Manage the contracts with LA and CCG ensuring a quality service and compliance
Provide support for the Registered Manager to enable them to fully discharge the responsibilities that are required by the regulator
Monitor the performance of the village against key objectives and action improvements as required
Ensure that costs are controlled and revenue opportunities are effectively sourced and delivered.
Generate new business and on-going profitability of existing services through continuous promotion of Belong within the local community and in response to local needs
Ensure that all systems, processes and practices are compliant with Belong standards and risk is managed appropriately e.g. Finance, HR, Hamp;S, Complaints, Audit
Provide out of hours support and advice and deputise for the support manager.
ties and duties of the post and isn’t an exhaustive list