Customer Service Assistant at Bristol Airport
Optime Group, United Kingdom
Job Description
Optime Group in partnership with a well known Ground Handling company located at Bristol International Airport are looking for Front of House Staff /Passenger Service Agents.
This is a great opportunity for someone with previous customer service experiences and someone who enjoys working as an individual or part of a team.
Start Dates:
- 22nd April 2024
- 3rd June 2024
Duties and responsibilities:
- Greeting and checking in of passenger’s baggage for their respective flights
- Checking passports, visa documentation and flight details
- Offering and aiding customers’ needs
- Direct customers to the right direction/assist if needed
- Monitoring of baggage weights/applying extra cost if needed
- Reconciliation of passengers at Boarding Gates
Shifts Available:
30, 20, 25 or 16 hours!
Please find below an example of a shift rota:
30 Hours - 5 on 3 off:
Day 1: 0300-1015
Day 2: 0430-1145
Day 3: 0500-1215
Day 4: 1300-2045
Day 5: 1230-1945
25 Hours - 5 on 3 off:
Day 1: 0300-1010
Day 2: 0430-1110
Day 3: 1000-1710
Day 4: 1500-2100
Day 5: 1500-2100
20 Hours - 3 on 6 off:
Day 1: 0300-1200/ 1200-2100
Day 2: 0400-1300/ 1200-2100
Day 3: 0400-1300/ 1100-2000
16 Hours - 3 on 6 off:
Day 1: 0300-1030/ 1330-2100
Day 2: 0400-1100/ 1330-2100
Day 3: 0400-1100/ 1100-2000
Flexibility will be required as there are some early starts and late finishes.
Skills required:
- Good eye for the details
- Previous customer service experiences
- Great communication and interpersonal skills
- Patient and understanding
- Flexibility
Documents required at interview:
- Passport or Birth Certificate
- UK Settled Status (If applicable)
- Proof of National Insurance
- Proof of (current) Address
- 5 Year Address History
- 5 Year Work Reference History
Successful candidates will be required to complete a basic criminal record check following interview.
Hours of work/Pay rates:
- Full time position with permanent role opportunity (40 hours per week)
- 10.50 p/h paid weekly
- Overtime paid at 15.75
- 2 weeks paid training provided
- Hours may vary working on a 5 on 3 off pattern.