Workplace services (Fixed-Term Contract)
Interactive Investor, United Kingdom
Job Description
WHO WE ARE:
interactive investor is an award-winning investment platform that puts its customers in control of their financial future.
We’ve been helping investors for over 25 years. We’ve seen market highs and lows and been resilient throughout. We’re now the UK’s number one flat-fee investment platform, with assets under administration approaching 55 billion and over 400,000 customers.
For a simple, flat monthly fee we provide a secure home for your pensions, ISAs and investments. We offer a wide choice of over 40,000 UK and international investment options, including shares, funds, trusts and ETFs.
We also bring impartial, expert content from our award-winning financial journalists, highly engaged community of investors, and daily newsletters and insights.
WHAT WE STAND FOR:
It’s simple we want our customers to feel confident and in control, for interactive investor to go from strength to strength, and for ii to be a workplace where we can all thrive. Our customer-driven approach and bold values sit at the heart of this. We are honest, straight-talking and transparent with our customers and our colleagues. We are decisive and take ownership of what we say and deliver. We are ambitious and passionate about what we believe is right for our customers, our teams, ourselves and interactive investor.
PURPOSE OF ROLE:
Workplace Services are a hands-on team and are based in our Manchester and Leeds offices, ensuring the best possible working environment within our buildings, ensure inbound and outbound post is managed correctly and manage the business’ paper archiving. In this role, you will be responsible for performing regular building safety and security inspections, maintaining our offices' equipment, work with third party contractors for planned and reactive maintenance and maintaining a clean and safe work environment. While you will be based in a designated office, you will support colleagues across ii’s office estate. Some travel to other sites may be required.
To ensure success, a Workplace Assistant should have experience in a fast-moving office environment including a busy post room, facilities team or workplace team.
**Please note, the duration may fluctuate between 3 to 6 months**
Requirements
KEY RESPONSIBILITIES:
• Maintain building and equipment maintenance schedules and records, responding to urgent maintenance calls
• Testing and maintaining building security systems and promoting safety within the building, administer and audit the access control system, including managing restricted access areas for business owners in line with agreed SLAs.
• Managing equipment and supply needs, including furniture, kitchen appliances, office equipment, stationery and consumables
• Manage onsite parking in line with allocation policy
• Maintain a clean and stocked kitchen / break out area and support hospitality requirements.
• Conduct health and safety audits and statutory compliance checks, recording outcomes and follow up actions
• Support the safe evacuation on the office in event of an evacuation or other emergency by being a fire marshal
• Work with third party contractors, landlords’ agents and building reception as and when required
• Report risk events in line with ii procedures and take part of resolutions activities as needed
• Accurate sorting and preparing of mail, in line with procedures and distributed around the business within agreed SLA.
• Organising, logging and distributing internal post and deliveries between Leeds and Manchester
• Process all outgoing mail in line with procedures.
• Record incoming and outgoing postal data
• Follow archive procedures and support colleagues when sending for storage or recall
• Keeping accurate and up to date file records on excel spreadsheets.
• Maintain the first line of compliance defence by ensuring individual adherence to business processes and procedures that are designed to meet the regulatory standards set out in the relevant FCA rules and guidance
SKILLS amp; EXPERIENCE REQUIRED:
• A minimum of two years of experience in facilities, workplace services, post room team or other fast passed environment, - essential
• Experience of working with external third parties - desirable
• Knowledge of building safety regulations and security protocols - desirable
• Health and safety knowledge Desirable
• General knowledge of postal system - desirable
• Good PC skills including Excel, Word and internet purchasing
• Practical understanding of the regulatory environment both data protection and retention standards.
• Ability to work independently and part of a team, multi-tasking effectively to ensure deadlines and SLAs achieved
PERSONAL ATTRIBUTES:
STRAIGHT TALKING | MOVING WITH SPEED | OWNING T