Senior People Operations Manager
Aiimi Ltd, United Kingdom

Due to continued growth, we are currently looking for a Senior People Operations Manager to join our Professional Services division - primarily responsible for managing a team of Aiimi Services Consultants and supporting their professional development. You will report directly to the Head of Aiimi Services and liaise with the Executive team, Senior Managers, Consultants, employees of Aiimi.

A day in the life of a People Operations Manager:

Deliver people procedures

• Roles and responsibilities.
• Continuous professional development framework.
• Performance review framework.
• Mentorship guidelines.
• Remuneration.

Promote professional growth

• Assist in the evolution of the people procedures to ensure they reflect industry changes while retaining Aiimi’s core values.
• Contribute to shaping the learning and development dashboard and make recommendations for change.
• Set achievable development targets for consultants.
• Work with People Operations Manager(s) to refine and embed the professional development framework.

Proactively engage with consultants

• Pro-actively and regularly engage with consultants on training and development matters.
• Work with Senior Consultants to set and instil standards, with client expectations and Aiimi values and culture at their core.
• Build solid working relationships with Senior Consultants; be a trusted conduit to the Aiimi Services Director and Head of Employee Engagement and Wellbeing on performance and wellbeing matters.

Performance management

• Work with People Operations Manager(s) to deliver personnel management procedures, including the performance review framework.
• Where necessary, drive behavioural change across Aiimi and client boundaries.
• Support Aiimi mentors in their work with their mentees, ensuring consistent, timeous feedback is captured in the professional development framework.
• Pursue and nurture excellent performance among consultants and manage poor performance as necessary. Ensure comprehensive and timeous written records of interactions (regular check-ins, quarterly meetings, etc) are captured in a way which could support performance improvement initiatives and any ensuant disciplinary procedures.

Define roles and remuneration

• Assist the People Operations Manager with a 6-monthly consultant capability audit.
• Review Aiimi’s learning and development dashboard and make recommendations for change.
• Monitor future work trends to anticipate emerging skills needs and opportunities.
• Identify and fulfil learning and development needs to ensure Aiimi is in a position to offer emerging skill sets to current and future clients.

Requirements

• A minimum of 5 years experience managing a team, including performance reviews, setting development goals and mentoring.
• Mentorship experience.
• Have excellent communication skills with experience, in creating and supporting change champions.
• Required to be an effective listener, focused on the voice of the colleague and to proactively gain insight into colleagues' motivations and sentiments.
• Be an ambassador for change, striving for consultants to feel change is being done for them, not to them.
• Awareness of market trends, competitor activity, products and services.
• Be aware of future workplace trends.
• Demonstrate a commitment to diversity, equity and inclusion.

Benefits

• 25 Days holiday (excluding bank holidays) increasing by a day every 2 years.
• Flexible working.
• Promote training and personal development.
• Bi-annual company retreats.

Job Rewards and Benefits