OUR MISSION
We are on a mission to Drive tech-enabled change for developers to shape the communities of the future.
We are supercharging the whole development process by building technology for every stage of a property developer's journey towards unlocking land. 90% of the 200 top global cities have a housing crisis and it’s too difficult for property developers to build the places we need. To keep up with demand, the property industry needs to keep evolving.
LandTech is part of that evolution.
Established in 2014 with two Co-Founders passionate about solving a complex problem, our product offering is the industry standard for site sourcing and assessment, and we are now a multi-million-pound business carving a path to international success!
ABOUT US
A multi award winning, value driven company, offering a unique challenge as part of a High Performance Organisational culture that will push you out of your comfort zone, yet offer the support, guidance and empowerment to help you both grow and thrive on this rewarding journey.
Offering a Hybrid working environment and flexible working arrangements, we holistically support both your personal and professional development. We provide quarterly performance reviews, strategic training and transparent career pathways; all the way through to offering personal development funds, cross departmental socials, and exciting and informative learning workshops.
THE ROLE
This role is part of Customer Growth, who are responsible for truly understanding our customers and what they need. We give our customers the training, education and ongoing support to help them day to day and exceed their expectations, without fail. This leads to growth in accounts, high retention rates...and the overall success of the business! As a company we want our customers to achieve maximum value when they purchase our software, so that we partner with them for the long term. Our customers' success is our success.
This role reports into the Customer Success Lead and works directly with customers to solve problems, share expert guidance and of course, demonstrate how our software can help them achieve their business goals (which are different for every client and ever-changing). This role is responsible for making sure our customers are happy, want to stay with us, and even grow their accounts.
KEY ACCOUNTABILITIES
The success for this role will be based on a proficiency in the following areas:
KEY METRICS
Requirements
OUR VALUES
Benefits